Getting a CC-508 error for FirstSouth Credit Union

rguinn21
rguinn21 Quicken Windows Subscription Member
edited November 20 in Download, Add/Update Accounts (Windows)

For FirstSouth Credit Union, It seems that the newsletter signup on the bottom of the login screen is impacting Quicken ability to connect and download transactions and generating a cc-508 error.

How do I work around this issue?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited November 20

    Hello @rguinn21,

    Thanks for reaching out!

    A CC-508 error usually means your bank has added a new page, pop-up, or prompt on their website that needs to be acknowledged before Quicken can successfully connect. Things like newsletter signups, promotional offers, updated terms, or contact-info verification can all trigger this—even if they appear at the bottom of the login screen, like what you’re seeing with FirstSouth.

    To resolve this, please review and follow the guidance found in this support article regarding error CC-508.

    If you continue running into the issue after following the guidance in the article, then please contact Quicken Support directly for further assistance and possible escalation if needed.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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