Quicken closes when i select "investing";

Hello @janebradley,

Thanks for reaching out—let’s gather a bit more detail so we can narrow this down.

• Where is your Quicken file saved? (For example, directly on your computer’s main drive, or somewhere like OneDrive/Dropbox/external storage.)
• Have you already tried any steps to fix it? If so, let me know what you’ve attempted.
• When did this start happening?
• Did anything change on your computer recently—like a Quicken update, Windows/macOS update, or new software installed—around the time this began?

Check back and let us know! Thank you.

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

@janebradley Thanks for following up!

Could you please confirm the following as well:

• Where is your Quicken file saved? (For example, directly on your computer’s main drive, or somewhere like OneDrive/Dropbox/external storage.)
• When did this start happening?
• Did anything change on your computer recently—like a Quicken update, Windows/macOS update, or new software installed—around the time this began?

Also to start with, I suggest you try doing a clean uninstall/reinstall of your Quicken program. Doing so will not affect your existing data file. However, if you want, you can save a backup as a precaution.

• File > View/Restore Backups...

Please refer to the following support articles for instructions on uninstalling and reinstalling Quicken:

• Uninstalling Quicken (Windows 11 instructions are provided below; however, you can also find Windows 10 and Windows 8 instructions in the link, if needed)
  • Windows 11
    • Click the Start button and select Settings (gear icon).
    • Select Apps from the settings list, then click Installed apps.
    • In the Installed apps list, scroll down to Quicken, click the three dots menu, then select Uninstall.
    • Click on Uninstall again to confirm and follow through the prompts until the program is removed.
• Reinstalling Quicken

Important extra step (recommended):
After uninstalling—but before reinstalling—please do the following:

1. Open Windows File Explorer
2. Navigate to:
   This PC > C: Drive > Program Files (x86)
3. Delete the folder titled “Quicken”
   (This does not delete or affect your data files.)

Once that folder is removed, proceed with reinstalling Quicken and then open your existing data file.

Let us know the answers to the questions above and whether reinstalling improves the behavior—we’ll go from there.

Thank you!

@janebradley Thanks for following up.

Just to clear up any confusion—there was no need to uninstall Quicken multiple times. The steps I shared only require one uninstall, followed by deleting the Quicken folder and then reinstalling.

To make sure we’re on the same page, could you please confirm which of the following you completed?

• Uninstalled Quicken once via Windows Settings
• Deleted the Quicken folder from C:\Program Files (x86)
• Reinstalled Quicken and reopened your existing data file

Once I know exactly which steps were completed, I can guide you on what to try next.

Thank you!