CC-501 Error with CIT Bank Online

Quicken Alyssa · December 4

Hello All,

Thank you all for continuing to update this thread.

We are happy to hear your reports that this issue is resolving! Do let us know if that changes.

Thanks again!

blmatthews · December 4

I had to redo the connection to CIT Bank N.A New Login, but once I did that it worked fine. Seems fixed, thanks Quicken!

Quicken Anja · December 4

Hello everyone,

Thank you all for the updates—we’re glad to hear the connection to CIT Bank Online is now working again for most of you and that transactions are downloading successfully. We appreciate you taking the time to report back and confirm the resolution.

https://community.quicken.com/discussion/comment/20525793#Comment_20525793

@mvco—thank you for sharing your experience. Since you're running into a blank screen when attempting to add the account, could you please post a screenshot of what you're seeing? This will help us better understand what’s happening and determine the next steps.

Thank you!

jon857 · December 4

Reactivated my accounts today using "CIT Bank new login" and everything syncs fine now.

Quicken Alyssa · December 4

@jon857,

Thank you for sharing!

Happy to hear you are finding successful downloads. If you need more help, let us know!

Thanks again!

Joe Gr · December 4

I was able to connect today. I reset the account online access and it connected. It did take about 3 minutes to complete.

Brad2 · December 4

I'm still having this issue. Here is a screenshot of what I get :

shtevie · December 5

Still not working for me either. I get CC-501 error message.

Quicken Anja · December 5

Hello everyone,

Thank you again to all who have continued sharing updates. We’re very glad to hear that the connection is now working for many of you after reconnecting or using the “CIT Bank New Login” option.

For those of you who are still experiencing issues, please know that the Community Alert remains open and our teams are still actively working on fully resolving this issue. We do not have an ETA available at this time. It’s normal during fixes like this for the resolution to roll out gradually, so some users may regain connectivity ahead of others.

We appreciate your patience while the remaining issues are being addressed! Thank you.

Doug · December 6

Well, it was good while it lasted … two days!!

Today I did my normal OSU. After quite a long while, I finally got the message that CIT Bank Online was back to a state of "not able to connect" with the same error as before. In addition, I now find that Everbank can be added to the list of "not able to connect". I tried both institutions independently, and neither would connect. I finally tried a "reset" of the CIT Bank Online account, and the connection failed.

It would be nice to go through a week or two without connection issues! Has anyone else run into the same issue(s) today?

RB · December 6

Same issue here with both CIT Bank and Everbank as Doug @ 9:13 AM Explained.

Quicken Anja · December 6

Hello @Doug & @RB,

Thank you both for the updates, and I’m sorry to hear the issue has resurfaced.

Our teams are still actively working toward a full resolution, and intermittent setbacks like this can occur while fixes are being implemented. Please continue to monitor the Community Alert for ongoing updates.

If anything changes on your end—whether it reconnects again or presents a different error—feel free to share, as it helps us track what users are seeing in real time.

Thank you again for your patience!

blmatthews · December 6

That's curious, just tried it and it worked for me. I didn't have any transactions to download, but it connected successfully.

Quicken Anja · December 6

https://community.quicken.com/discussion/comment/20526238#Comment_20526238

@blmatthews Thanks for the update! Glad to hear it's working for you.

Doug · December 7

Like Blmatthews above, my accounts connected normally this morning. My account with Everbank (which I did NOT reset yesterday) connected as it should. My account with CIT Bank Online (which I tried to reset yesterday, but was unable at that time to reestablish a connection) DID reset today. It found my account and I successfully linked it to the correct account in my Quicken. Neither of the accounts had any transactions to download, but the connection to them was normal.

Seems I was too impatient! Next time I'll just wait a day before reporting an issue!

Quicken Alyssa · December 7

@Doug,

Thank you for following up with new information.

We are happy to hear the issue seems to have been resolved for you. If that changes, don't hesitate to reach back out.

Thanks again!

Dave526 · December 9

It appears that the problem was fixed…was unfixed…but has now been fixed again. The past couple of days have had clean updates and both direct connect and web connect appear to be significantly faster than they've been for the past few months. My update has 1 direct connect and 7 express web connect+ institutions and had been taking about 5 minutes. Only took about 1 minute today.

Good work on Quicken's part - Hope it stays good…until the next problem!

nchop · December 15

I am still having issues with CIT (now I am getting CC-929, used to get CC-503 for weeks). Seems I am locked out from adding any non-EWC accounts now (CIT and others). Anyone know how to resolve this - I've already tried the usual suggestions (e.g. logged out, waited an hour, and logged back in).

As a previous user suggested, maybe I shouldn't have tried to reset and waited it out.

N8WRL · December 16

I've resisted the urge to reset and still get the 503 every time.

Thankfully there isn't a lot of activity on this account, and I sure would like it to work!!

Quicken Anja · December 16

Hello All,

Thank you for sharing your experiences—I completely understand how frustrating it is when the connection issues persist despite following the usual troubleshooting steps. Our teams are still actively working on fully resolving the CIT Bank connection errors, and the Community Alert remains the best source for updates.

While we don’t have an ETA at this time, your reports and the details you’ve shared are extremely helpful in tracking the issue.

We really appreciate your patience while this is being addressed!

blmatthews · December 17

Now CiT Bank is broken again for me, but in a new way. When I do an update, it says "The accounts found at CIT Bank N.A New Login don’t match the accounts in Quicken. Let’s fix it by reconnecting your account. (FDP-106)" So I do a reconnect, which appears to work, it finds my accounts, I link them up, then it does another update… which fails in the same way the first one did. I did the Report a Problem… about this.

Also, why is the CiT Bank connection so painfully slow. It literally takes minutes, and has for some time now.

Dave526 · December 18

I don't know what difference it makes, but my accounts are connected through "CIT Bank Online" not "…New Login". They've been working fine for the past seven to ten days…

Dave

blmatthews · December 18

And… it works, still using CIT Bank N.A New Login. I was going to try switching to CIT Bank Online (I'd tried that during the last breakage and it hadn't helped, but figured it was worth trying again), but did an update first, and it worked. It hadn't in the previous two days but did today. 🤷‍♂️

Quicken Anja · December 19

Hello All,

Thank you to those who have provided an update and confirmed that the connection is working now!

Our Community Alert has been marked resolved as well. However, if you are still experiencing this issue after it's been marked resolved, then we advise that you please contact Quicken Support directly for further assistance and possible escalation if needed.

Thank you!

CC-501 Error with CIT Bank Online

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