Elevations CU Still Down after weeks.

InnovateMoore
InnovateMoore Quicken Windows Subscription Member ✭✭
edited December 8 in Errors and Troubleshooting (Windows)

Is there any update on the Elevations CU connector outage that has been ongoing for at least 2 weeks and counting? Elevations clearly says it is a Quicken issue.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @InnovateMoore,

    Thank you for posing this question.

    This is a Known Issue, and it has been escalated internally. We do not have an ETA as to when this issue will be resolved, but the ticket is still open and actively being worked.

    To be updated on any progress/changes as they occur, please bookmark the linked alert.

    Thank you!

    Quicken Alyssa

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  • delsborg
    delsborg Quicken Windows Subscription Member
    edited December 10

    [Removed-Rant]

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20526668#Comment_20526668

    Changing to a different money management software product just because of problems with one bank's transaction downloads sounds to me like overkill. Think about converting your Quicken data file to the new software … does it properly support this conversion function?

    If you're unhappy about a specific bank's Support Center not responding to customer complaints …

    Have you contacted the bank's Office of the President? That sometimes gets results.

    If all else fails, consider moving your accounts to a different bank.

  • Mark McIntyre
    Mark McIntyre Member ✭✭✭

    This issue with Elevations is emblematic of Quicken's ongoing issues with downloads. My two primary financial institutions are now not functioning with Quicken - Fidelity and Elevations.

    I am asking the Quicken team to stop adding features, stop tweaking the look, stop doing anything that does not improve the reliability of the core product, and take care of longtime users. Nothing is more frustrating than your financial management software being highly unreliable.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Mark McIntyre,

    Thank you for sharing your experience and providing feedback.

    I apologize that you are experiencing issues and finding Quicken unreliable. That is not the experience we want our customers to have.

    This issue is ongoing, and we do not currently have an ETA as to when it will be resolved. We know this is inconvenient for everyone involved, and we apologize for the inconvenience.

    Please continue to refer to the Alert. I do hope this issue is resolved soon.

    Thanks again!

    Quicken Alyssa

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