Bank of Hawaii "unable to verify financial institution" error

System
System Member admin
edited December 12 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

CC-501 error with Bank of Hawaii

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  • DebinHI
    DebinHI Quicken Windows Subscription Member ✭✭

    Still unable to download BOH transactions directly into Quicken. I tried downloading direct from the BOH site into a QFX file - Quicken will not import it. I received a message that it is unable to establish an internet connection and then "unable to verify the financial institution" Any idea when this will be resolved?

    image.png
  • DebinHI
    DebinHI Quicken Windows Subscription Member ✭✭

    Any word @Quicken Kristina when this might be resolved?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @DebinHI,

    Thank you for letting us know you're encountering this problem. Since the error you are seeing is different from the CC-501 error others were encountering, I split your posts into a new discussion.

    The screenshot you attached makes me suspect you are updating your account using QFX/Web Connect (download a file from the financial institution and import into Quicken). Is that correct? If it is, that error is typically caused by an incorrect bank identification number in the file you're trying to import.

    If you haven't already done so, try downloading a new QFX file from the financial institution website. If you get the same error with multiple files, then I recommend reaching out to the financial institution for assistance, since they are the ones generating the file.

    I hope this helps!

    Quicken Kristina

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  • DebinHI
    DebinHI Quicken Windows Subscription Member ✭✭

    Aloha @Quicken Kristina, thank you for your response. The reason I was trying to download and import from BOH is because the one step update/express web connect is not working! It's been dysfunctional since November.

    Also, I tried downloading the QFX file more than once with the same results. I have already called the bank and they say it is a Quicken issue and that there has been no communication about it from Quicken.

    This happened earlier in the year when BOH changed their mobile banking platform and dragged on for about 2 months. We are nearing the end of the year and I need financial information for tax purposes. Please advise. The screenshot below is the message I get when I try to connect. Thanks so much for your help!

    image.png

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