Disappearing ribbon/toolbar?

jtgdc
jtgdc Quicken Windows Subscription Member ✭✭
in Registers & Transactions (Windows)

Anyone else experiencing sporadic disappearance of the ribbon/toolbar? Started about a month ago. Easy enough to get it/them back by clicking twice on the caret. Unable to replicate the issue; it just happens…. 🤔

Windows Classic - Version R65.17

Tagged:

Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @jtgdc,

    Thank you for sharing your experience and reporting the issues you are seeing from your end.

    I have some follow-up questions for you.

    • Was there any significant change that happened around the same time this issue began happening?
      • Like computer updates or Quicken updates?
    • How often does this happen?
    • Where is your data file located?
    • Is your file being backed up/synced by any third-party services like OneDrive, Dropbox, or Carbonite?

    Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Is it possible that you accidentally clicked the "^" icon while moving the mouse pointer across the screen to some other loaction?
    I've managed to do that myself, messing up the transaction sort order in a register by accidentally clicking the mouse button while moving the pointer across the register's column title line.

Categories