Bill and Income Reminders window no longer shows cash balance when hovering mouse

Steven Latus
Steven Latus Member ✭✭✭
in Paying Bills, Online Billers & Reminders (Windows)

I'm running Quicken Deluxe version R65.174, build 27.1.65.17 on a new PC running Windows 11 version 25H2, build 26200.7171 and I can no longer see the exact daily cash balances when I hover my mouse cursor over the bars in the bar graph for each day.

I was able to see those balances under Windows 10.

Has anyone else had this issue?

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Tell us more about your new Windows 11 computer, please.
    What is the screen size (13", 15", 17", etc.) and screen resolution?
    Do you have more than one monitor? If so, is Quicken running on monitor #2?

  • Steven Latus
    Steven Latus Member ✭✭✭

    I have two monitors, each running at 1920 x 1080 at 60 Hz and each connected to an NVIDIA GeForce RTX 4060 graphics card with 8 GB GDDR6.

    The monitors are (the same ones as I used with my older Windows 10 Pro PC). Here they are:

    24-inch LG 24MR400-BB LED LCD connected to PC with an HDMI-to-DisplayPort adapter.
    23.8-inch Acer KA242Y LCD connected to PC with an HDMI-to-DisplayPort adapter.

    PC has:
    Intel Core Ultra 7 265 CPU at 2.40 GHz with 20 cores (Arrow Lake).
    Windows 11 Home version 25H2, build 26200.7171.
    Two 16 GB DIMMs DDR-5-5600 MT/s = 32 GB RAM.
    Samsung 1 TB PCIe Gen 4.0 x4 NVMe M.2 SSD, Model MZVL81T0HFLB-00BH1.

    I usually run Quicken on Monitor #2 (Acer monitor), but I also tried running it on Monitor #1 (LG monitor). There was no difference.

    I had turned off most Windows 11 animation effects so I turned them back on just to test whether it would have any effect. It had no effect, so I went back to my original custom animation settings.

    Thanks and please let me know if you need any more info.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Thanks for responding.
    Please try the following procedure:
    - Close Quicken !!! (This process won't work while Quicken is running!)
    - Check the Compatibility tab settings in your Quicken Desktop program icon:
    - In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
    or
    - Go to the traditional Windows Desktop and right-click the Quicken program icon.
    or
    - Use Windows File Explorer, navigate to C:\Program Files (x86)\Quicken\ and right-click qw.exe
    - Now click Properties.
    - Select the Compatibility tab.
    - Uncheck all settings.
    - Windows 7, 8.1: Check "Disable display scaling on high DPI settings".
    Windows 10, 11: Click "Change high DPI settings". Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application" (also try the other available options repeating the entire procedure!). Click OK.


    Users with high resolution monitors, 3840x2160 with 225% scaling, try "System (Enhanced)"


    - Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
    - Click the "Change settings for all users" button.
    - Click Apply and exit.
    - Reboot Windows.
    - Now start Quicken and see if that makes a difference.


    Some additional tuning suggestions:
    - System requirements: 1024x768 or higher screen resolution, 1280x1024 minimum for Large Fonts settings
    - Unless absolutely required, try not to use "View / Use large fonts"
    - Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
    - Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
    - If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level, but try not to exceed 125%
    - Try using the Windows Magnifier. Press the Windows logo key and the = key to open Magnifier. Customize Magnifier to increment Zoom in 25% intervals. Also try "dark mode" by using inverted colors.

  • Steven Latus
    Steven Latus Member ✭✭✭

    I went through every single suggestion that you mentioned. Sadly, none of them fixed the problem.

    Since the Compatibility settings changes did not work, I reverted to the earlier setting of "Change High DPI Settings" and unchecked the "Override high DPI scaling behavior" setting and then rebooting.

    I went back to my old Win 10 PC and opened Quicken. It prodded me to do an update, but I chose not to update and opened my data file. Quicken at that point was on Release 64.35. The cash balances for each day showed up in the Bill and Income Reminders window, as usual. I then opted to update Quicken and it installed Release 65.174, the same release that I'm running on my Win 11 PC. Again, the cash balances showed up in the Bills and Reminders window on my Win 10 PC. Therefore, the problem does not seem to be caused by the Quicken update.

    A real stumper, yes?

  • Steven Latus
    Steven Latus Member ✭✭✭

    Fortunately, this is not a major problem. I can see approximate cash balances by looking at the bar graph. It is odd, though, why it's even happening.

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