Issue syncing with Quicken Servers (after updating to Q Mac 8.4)

Mike J H
Mike J H Quicken Mac Subscription Member
edited December 20 in Errors and Troubleshooting (Mac)

After completing the update to my Quicken Mac today, when I attempted to update my accounts, all of my bank / investments updated properly, but I received an error saying there is an issue syncing with Quicken Servers.

Is this an issue with the new update? Or do I need to take an action?

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Answers

  • MontanaKarl
    MontanaKarl Quicken Mac Subscription Member, SuperUser, Mac Beta Beta

    Look forward to reading more reports before I update… Of course, they would release the update on a Friday… 🤨

    Quicken user since 1990, MacBook Pro M2 Max on Tahoe 26.2 (and Win 11 under Parallels Desktop)

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    I'm not having any problems with syncing/downloading.

  • Bob Gabor
    Bob Gabor Member ✭✭✭

    Yes, I'm getting same sync error after this morning's update.

  • RioBlanco
    RioBlanco Quicken Mac Subscription Member ✭✭✭

    Ditto

  • JoeyMaggard
    JoeyMaggard Member ✭✭✭
    edited December 19

    Been getting Sync Error ever since the newest update. says accounts upload: requests (43) don't match responses (42)

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited December 19

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached, a screenshot of the exact error message you are seeing, and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QMac.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.

    (CBT-970)   

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited December 19

    Syncing had been working find for me all day with 8.4.0, but now I'm having a problem. As soon as I press the sync button an empty window pops up. I tried waiting it out for a couple minutes but nothing further happens until I press cancel and then the sync stops. So unlike @Mike J H syncing now appears completely broken for me.

    Screenshot 2025-12-19 at 10.18.26 PM.png

    Edit: I tried to use Report A Problem to report this, but that didn't work either. Apparently the source of the problem is my VPN - when I turned that off both problems went away. I've been using this VPN (Mullvad) for years without issue, not sure why it suddenly is a problem now.

    Edit 2: I switched the VPN to connect through a different portal and Quicken was OK with that one, so apparently it was something specific to the San Jose connection I was using.

  • Dennis@1
    Dennis@1 Member ✭✭✭✭

    I was getting the same Quicken servers message since updating to 8.4. I reset my cloud account today and that fixed it.

  • Shing
    Shing Quicken Mac Subscription Mac Beta Beta
    https://community.quicken.com/discussion/comment/20528506#Comment_20528506

    Somebody else said that in a separate thread and it worked. So this looks like this is the solution.

  • Requa
    Requa Quicken Mac Subscription Member
    edited December 20

    I am having the same problem with quicken classic for Mac

  • qknuser34988
    qknuser34988 Quicken Mac Subscription Member ✭✭

    Same issue here after updating to 8.4.

  • Shing
    Shing Quicken Mac Subscription Mac Beta Beta
    Screenshot 2025-12-20 at 12.06.09 PM.png

    Reset your cloud account and see if that fixes it.

  • redvw
    redvw Member ✭✭✭
    edited 7:30AM

    Same issue with version 8.4 Sync Error Warning, "Quicken encountered an error while communicating with our servers. Try again later." I tried later several times, and the error persists. I have made a report to Quicken tech support.

  • redvw
    redvw Member ✭✭✭
    edited 7:37AM

    I reset the cloud account in Quicken settings, and so far the issue has been resolved.

    Thanks for the tip.

  • qknuser34988
    qknuser34988 Quicken Mac Subscription Member ✭✭

    Resetting the cloud account worked for me also, thanks.

  • MontanaKarl
    MontanaKarl Quicken Mac Subscription Member, SuperUser, Mac Beta Beta

    I bit the bullet and updated just now. Seems to sync for me without resetting the cloud, but will know better over the next couple of days. A new/weird behavior was that I got a spinning beachball 2 or 3 times during the sync … have never had the beachball of death while running QMac before.

    Quicken user since 1990, MacBook Pro M2 Max on Tahoe 26.2 (and Win 11 under Parallels Desktop)

  • Shing
    Shing Quicken Mac Subscription Mac Beta Beta
    https://community.quicken.com/discussion/comment/20528682#Comment_20528682

    Resetting the cloud may fix the spinning beachball. I haven’t experienced that.

  • eljcm
    eljcm Quicken Mac Subscription Member
    https://community.quicken.com/discussion/comment/20528533#Comment_20528533

    Just another data point that this fixed the issue for me too. Thank you!

  • RioBlanco
    RioBlanco Quicken Mac Subscription Member ✭✭✭

    Thanks Dennis@1. Resetting the cloud account fixed the error message for me

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