Quicken Subscription Expired - But Not Really

SKeyser
SKeyser Member ✭✭✭
edited December 2025 in Signing in, Passwords, and Activation (Windows)

My Quicken was just updated today to v27.1.65.29. When I look at the ABOUT box, it shows that my subscription expired on December 03, 2025. However, when I use the CHECK MY SUBSCRIPTION STATUS menu option, it shows my subscription is up to date.

For what it's worth, my subscription did renew on December 3rd. My credit card was charged. I'm not sure why the ABOUT box is not showing the correct information.

Anybody else notice this?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @SKeyser,

    Thank you for letting us know you're seeing this issue. To troubleshoot this issue, I recommend that you navigate to Help>Refresh Sign in…, and follow the prompts.

    Refresh sign in copy.png

    Refreshing your sign in should get your Quicken file back in sync with the Quicken servers and correct the issue.

    Please let me know how it goes!

    Quicken Kristina

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  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta

    Use menu Help>Refresh sign-in to get it updated in About Quicken.

  • SKeyser
    SKeyser Member ✭✭✭

    Good news! The Refresh sign-in worked. My ABOUT box now shows the correct expiration date.

    Thanks 👌

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear refreshing your sign-in corrected the issue!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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