ONGOING 12/26/25 Nationwide Retirement Solutions - FDP-102 / CC-502

Quicken Janean
Quicken Janean Quicken Windows Subscription Moderator admin
edited 8:46AM in Alerts, Online Banking & Known Product Issues

We’re currently aware of an issue where some customers may receive FDP-102 or CC-502 errors when connecting to Nationwide Retirement Solutions in Quicken Classic and Simplifi.

This is a known issue and has been escalated to our teams for investigation. At this time, we don’t have an estimated resolution, but we’re actively working on it.

Thank you for your patience, and we’ll share updates as soon as they become available.

(Ticket #12103104)

Quicken Janean

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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    UPDATE 12/19/25

    We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

    We apologize for the inconvenience and appreciate your patience.

    Thank you!

    Quicken Janean

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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 12/26/25

    This issue remains ongoing, and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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