Fidelity FDRXX Cash Balance Missing - Quicken Mac

DougMcCann
DougMcCann Quicken Mac Subscription Member ✭✭
edited December 2025 in Registers & Transactions (Mac)

For several months, Quicken Classic Mac has failed to show the cash balance (held in FDRXX money market) in my investment account. Quicken seems to aware of this issue but hasn't posted a solution or update in approx 6 weeks. That post only referred to a forthcoming Windows update. Request an update for Mac Users.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @DougMcCann,

    Thank you for sharing your experience.

    Fidelity Investments has made changes to the way it shares money market/cash transactional information with Quicken users on Mac and Windows.

    We do have a Community Announcement up for this. Is this what you are referring to? If not, can you provide the post that you are referencing? The more information you can provide about this issue, the better.

    There was an issue with some Fidelity accounts not allowing customers to reset cash representation that was addressed in a recent release. [CTP-14825] That issue was Quicken Windows-specific, as we did not see the same thing happening in Quicken for Mac.

    Looking forward to your response!

    Quicken Alyssa

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  • DougMcCann
    DougMcCann Quicken Mac Subscription Member ✭✭

    I am a Quicken Classic Mac user. When I reconcile my Fidelity account, Quicken says my Online Cash Balance is zero. Meanwhile my Quicken Mac register shows an actual cash balance that matches what Fidelity shows when I log into my Fidelity account. This discrepancy began 2-3 months ago.

    Fidelity invests my cash in their FDRXX money market fund. I have tried manually "buying" FDRXX shares to zero out my register's cash balance so that my account reconciles. However, I have to do this every time I receive a new cash dividend.

    Bottom line, Quicken Mac can not reconcile the cash in my Fidelity account because it says I have an Online Cash Balance of zero; nor does it show my cash invested in FDRXX.

  • richakaye
    richakaye Quicken Mac Subscription Member ✭✭✭

    Echoing Doug McCann's comments. This has been broken since the change was made to the Fidelity connection method back in ~September.

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    @DougMcCann What you're describing sounds like what I'm seeing as far as downloaded transactions go. Whatever the core position in my account is, that's what the cash balance in the register matches and there's no asset listed for that in the portfolio, it's just Cash.

    I'm fine with that behavior in my CMA but prefer to have a zero balance in my other accounts so I add transactions as needed to move money in & out of the core position. Fortunately those accounts are all pretty low activity so it isn't much of a burden.

    I don't reconcile to the online balance, I download monthly statements from Fidelity & reconcile to those. It only takes a minute or so per account to reconcile the cash balance and then verify the number of shares of each asset.

  • nothear2talk
    nothear2talk Quicken Windows Subscription Member ✭✭

    I have the same problem as everyone else - Quicken Mac does not download my FDRXX money market assets and reports my cash balance as zero. I am therefore unable to reconcile my brokerage accounts. This has been going on for a long time and is extremely annoying.

    It seems that Quicken is rolling out a fix for the Windows app but I haven’t seen anything that indicates that they are doing the same for the Mac app.

  • cmcanter
    cmcanter Quicken Mac Subscription Member ✭✭

    Same issue here for the past several months. For such basic functionality (reconciling a checkbook), this is taking a ridiculous amount of time for Quicken and Fidelity to resolve. With the price increases to the product this is really unacceptable service.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    this is taking a ridiculous amount of time for Quicken and Fidelity to resolve. With the price increases to the product this is really unacceptable service.

    @cmcanter I understand your frustration. But Quicken can only fix what they control, and if this issue requires Fidelity to make changes — as most of the various Fidelity issues since they switched connectivity methods have — then Quicken is at the mercy of Fidelity's IT department to make the fixe(es) needed. While this is very important for Fidelity customers who use Quicken, quicken users are a tiny percentage of Fiedlity's customer base, and issues working with Quicken (and/or other third-party aggregators) are often relegated to lower priority tasks on Fidelity's agenda. I know of an unrelated instance where a coding issue with a different major brokerage company was the fault of the financial institution, but they told the Quicken Mac team that they had scheduled it to be fixed three months down the road because of higher-priority tasks.

    Again, I absolutely understand why this is a pain; I'm just explaining why what we pay to Quicken doesn't mean they can control problems created by and needing to be fixed by financial institutions. Oh, and Quicken will never throw the financial institution under the bus and say "it's completely XYZ's fault! Those guys still haven't fixed what they broke." Why? Because Quicken is at their mercy and has no leverage. A financial institution could decide that if Quicken is too much of a pain for them, they could just drop support for Quicken entirely.

    Quicken Mac Subscription • Quicken user since 1993

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