Return to Franklin-Templeton ever?

AZCoder1959 · December 2025

Since the original discussion about this was closed, I'll remind Quicken support and users that I have an email from FT dated October 2, 2025 that says: "We're working on adding the download feature through the Quicken app. We estimate availability in mid-December, 2025. We appreciate the patience."

I tried to reconnect today, but FT is no longer available as a financial institution in the list (there are a couple with that name, but neither is the right one). So this begs the question: is there an update to Quicken from FT regarding this supposedly restored feature? If not, I'll have to contact them again to find out if there is a revised date or even worse.

Dennis@1 · January 1

If you have a connection there, please look into this. The person I spoke with at FT in Nov. had no idea what I was even talking about. The fact that they still offer a QFX transaction download, even though it won't import, might lead one to believe they still have some kind of a plan for Quicken imports in the future.

It would be nice to know one way or the other. I made it clear to them this is a deal breaker for me and I would be closing my accounts in the new year if not resolved.

AZCoder1959 · January 1

https://community.quicken.com/discussion/comment/20529969#Comment_20529969

No connection. I went on their website and submitted a question. What I quoted was from the email reply I received from their support team. I will be following up with them soon.

algee99 · January 3

Hope this gets resolved. I forgot that I couldn't automatically download transactions from FT, so I missed some end of year transactions. Tried downloading a qfx file for posted transactions, but Quicken won't import it, giving an error "Quicken is currently unable to verify the financial institution information for this download. Please try again later."

Is this the typical problem people are getting trying to do a 2 step download from FT?

[Edited - Readability]

Quicken Kristina · January 3

Hello All,

Thank you for letting us know you're encountering this issue. To help troubleshoot, I checked our FIDIR (list of supported financial institutions), and see that they are not listed. Since they are no longer listed in the FIDIR, that indicates that they decided not to support a connection with Quicken. I recommend that you contact the financial institution directly for further assistance.

Thank you!

Dennis@1 · January 3

Yeah auto downloads ended when they changed their website. The QFX 2 step download stopped working also about a month or 2 after that.

AZCoder1959 · January 3

https://community.quicken.com/discussion/comment/20530274#Comment_20530274

I ran into the same problem, too. It's on my list for next week to contact them again. I find it curious that they said the issue would be resolved mid-December, but it's still a problem.

As @Quicken Kristina confirmed, FT is no longer on the list of participating financial institutions. Frankly, I find it appalling that a major institution like Franklin would pull the plug on such a valuable feature. I called that "customer-surly" (instead of "customer-friendly.")

AZCoder1959 · January 6

Hello all,

I emailed Franklin after my attempt to work with their support personnel failed (read: they don't know anything). Here was the response I received:

Watch this space for further developments.

@Quicken Kristina, please don't close this discussion until this is resolved. Thanks!

Quicken Kristina · January 6

Thank you for sharing!

Discussions get closed after roughly 30 days of inactivity. To keep a discussion open, posting every 3 weeks or so will keep it from being dormant long enough to get closed.

I hope this helps!

AZCoder1959 · January 6

Thanks. I should note that a QFX file cannot be imported because FT isn't listed as one of the supported financial institutions. I'm about to inform them of that.

Return to Franklin-Templeton ever?

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