Unable to Update Accounts with Elevations Credit Union

System
System Member admin
edited January 4 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from: Elevations Credit Union CC-501 errors.

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Comments

  • lesserwhirls
    lesserwhirls Quicken Mac Subscription Member

    I also see this issue on Quicken Classic on Mac (I’ve submitted reports as well).

  • kirk.woerner
    kirk.woerner Quicken Mac Subscription Member ✭✭

    I see this on Mac Elevations as well. Although it just times out, doesn't give an error at the end. You should make sure to add this to this ticket for techs. Elevations likely added something to their login procedure (maybe the cloud are stuff) that times out.

  • asuponcic
    asuponcic Quicken Mac Subscription Member

    Hello - I work at Elevations and we are also trying to help get this resolved for our members. Today's error is Care Code: to.100

    Screenshot 2025-11-24 at 9.36.49 AM.png
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited November 2025

    Hello All,

    Thank you for adding to this discussion to report the issues you are having.

    We have updated the alert to include Quicken Classic for Mac. This issue is ongoing, and our teams are investigating it. Currently, we do not have an ETA. Please continue to refer to the Alert. Make sure to bookmark it to be notified of progress/changes as they occur.

    @asuponcic,

    Happy to see you here. Thank you for wanting to help get this resolved for our customers!

    The product you are receiving the error in is Quicken Simplifi. They have a separate Community, and an alert posted on their side for this issue as well.

    Thanks again!

    Quicken Alyssa

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  • kirk.woerner
    kirk.woerner Quicken Mac Subscription Member ✭✭

    It's also in quicken Mac and Windows

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @kirk.woerner,

    Thank you for contributing to this thread.

    You are correct. Quicken Classic Mac and Quicken Classic Windows are both affected, as well as Quicken Simplifi.

    Thanks again.

    Quicken Alyssa

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  • dpanice
    dpanice Quicken Mac Subscription Member
    edited January 4

    Same problem since November 17 on Quicken Classic for Mac. Downloading transactions manually since then. Today Elevations transactions start downloading again. Into the wrong account. Contacted support who had me restore and re-link the accounts. At that point the problem became worse as Quicken downloaded transactions from multiple accounts (including ignored accounts) into the same account.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @dpanice,

    Thank you for letting us know you're also impacted by this issue. It is a known issue that our teams are working to resolve. If you haven't already done so, please bookmark the Community Alert in order to get notifications of any updates, once available, and to know when the issue is resolved:

    https://community.quicken.com/discussion/7968419/ongoing-12-4-25-elevations-credit-union-co-cc-501

    Thank you!

    (Ticket #12063496/CTP-15325)

    Quicken Kristina

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  • CLCowles
    CLCowles Quicken Windows Subscription Member

    How do we request a prorated refund for the months that the software is not working?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @CLCowles,

    Thank you for posing this question.

    Please contact Quicken Support for assistance with a refund. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available 7 days a week at the same times.

    Hope this helps!

    Quicken Alyssa

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  • ironmanco
    ironmanco Quicken Mac Subscription Member ✭✭✭

    If this is causing data corruption (transactions going into the wrong account), is there a way to disable download capabilities in Quicken or Elevations? As a bug, this would be classified as severe because it causes data mutation by placing transactions into the wrong accounts.

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