cc-800 errors

Jim · January 8

Hello, I am getting cc-800 errors on all accounts. Using Windows 10, Quicken is updated. I went through all the usual suggested solutions by Quicken. I deactivated and reauthorized every single account. Quicken downloads transactions at that time. Come back later that day and try to update transactions, cc-800 errors again. I finally did an uninstall and reinstall of Quicken. I deleted every file, folder, and anything that had Quicken from my computer. I reinstalled data from a flash drive. I disabled Norton. Nothing works, still getting cc-800 errors.

HELP,

Jim

[Edited-Readability]

Jim · January 8

Post addition: This started first of year, and I was NOT using a backup file. Jim

Quicken Alyssa · January 8

Hello @Jim,

Thank you for sharing this detailed account of your experience, though I am sorry that your troubleshooting steps did not resolve the issue.

I have some follow-up questions for you before we proceed with further troubleshooting:

How are you opening Quicken?
- Are you using the red square application icon?
- Or are you using an icon that is either red or white, rectangular, and looks like a sheet of paper with the corner folded down?
Where is your data file located?
- We recommend keeping your file stored locally in the default location (C:>Users>username>Documents>Quicken) to avoid possible damage occurring to your file.
Is your file being backed up/synced by any third-party services like OneDrive, Dropbox, or Carbonite?
- I know you mentioned disabling Norton, but I don't know if that was a backup service or a VPN/Firewall/Antivirus that you disabled.

Looking forward to your response!

Jim · January 8

Alyssa,

I use the red square icon with Q in it. I disabled antivirus/firewall/vpn in Norton. I store files in a documents folder I do not use any third party service

Quicken Alyssa · January 8

@Jim,

Thank you for following up with those additional details.

Given that you have already done the steps outlined in our CC-800 Support Article, the next step will be contacting Quicken Support directly.

Support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available 7 days a week.

I apologize that I could not be of more assistance!

Robert Mackenzie · January 9

Starting January 6th, I also began getting CC-800 errors after almost every Quicken Update. The accounts having errors vary each time. I have a total of 9 accounts across three financial institutions (BofA & M/L, Citi and USAA). Each time I cycle through the "fix it" / reset account options, I am prompted to sign in to each of the providers to reauthorize access. Once reauthorized, when it returns to Quicken, in many cases, the 'nicknames' for the accounts in Quicken are populated, but they are no longer actually "linked to the existing account" in Quicken. I have to scroll through them and link them again. A subsequent Update seems to "un-do" the links again, or in some cases it works as expected. I have not added or changed any accounts in Quicken. Time consuming and frustrating.

Greg Brown · January 10

On 1/9/2025 After starting Quicken and running OSU, I received a message that Mobile Web and Cloud were syncing. I don't use mobile web and it is turned off. After the resync completed ALL of my 70+ accounts had a cc-800. I spent the next 2 hours adding the accounts back on. and now my OSU looks like this(see image). The only account that shows completed is my direct connect account, all the others simply show "waiting" until OSU completes. Downloads are happening so I guess OSU is working properly but it appears changes were made by support. Can we know what was changed to make this happen? Not a happy camper…

Greg Brown · January 10

https://community.quicken.com/discussion/comment/20531434#Comment_20531434

I failed to mention that none of my changes from my last Quicken session were reflected in my file when this happened. No manual adds, downloads, etc.

Jim · January 10

Just wondering ! Are these cc-800 errors happening to just window users or are mac users getting them to ? Has anyone tried a system restore to before errors started happening? Could a browser update (Chrome) have caused this? One more thing

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It seems support is more worried about that than keeping customers

fw6322+ · January 10

The CC-800 issue started with my file around 1-6-26. Running Windows 11 Pro and Quicken is Classic. All software is up to date. Every time you do a download and if it's just one account all the others have to be reset.

cc-800 errors

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