Venmo - FDP-102 (QMAC)

System
System Member admin
edited January 10 in Download, Add/Update Accounts (Mac)

This discussion was created from comments split from: Venmo CC 502 Error.

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  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭
    edited January 10

    I'm on a Mac, and I've been getting an FDP-102/CC-502 error with my Venmo account for the last couple of days, too.

    image.png

    This isn't the first time Venmo has glitched like this. The last time it took a few days to resolve itself.

    Edited to add: I went back to search for the previous issues. Different error code. Tagging @Quicken Anja for comment.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 10

    Hello @AZCoder1959,

    Thank you for taking the time to report this issue!

    First, please take a moment to review this support article regarding error FDP-102.

    However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-999)

    -Quicken Anja
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  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭

    @Quicken Anja Thanks for moving my comment to the Mac forum. I think it's interesting/important to note that it's affecting both Mac and Windows users (and it appears to be the same issue), which is why I commented there. Sometimes, issues are platform-specific, but more times than not, they're platform-agnostic.

    I'll wait a day or two more before reporting this to Quicken with the hopes of it resolving itself.

  • Austin@
    Austin@ Quicken Mac Subscription Mac Beta Beta
    edited January 10

    I have also had issues updating Venmo for the last few days. I'm running Quicken for Mac. Here is the error I receive every time I try to update accounts:

    Screenshot 2026-01-10 at 9.21.07 AM.png

    I have submitted logs through the "Report a problem" option.

  • Quicken Anja
    Quicken Anja Moderator mod

    @AZCoder1959 You’re absolutely right—this does appear to be the same underlying issue affecting both Mac and Windows users, and it is being reported and tracked internally on both sides. I’ve also been able to reproduce the error on my own systems across both platforms, so we’re confident it’s not platform-specific.

    We do still keep Mac and Windows discussions separate in the Community purely for organization and tracking purposes, since troubleshooting steps, logs, and escalation paths can differ slightly between platforms. But the reports from both threads are being funneled into the same investigation internally.

    If it doesn’t resolve on its own in the next day or two, we’d definitely appreciate you submitting a problem report so your logs can be added to the ticket—every data point helps move it along.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20531469#Comment_20531469

    Hello @Austin@,

    I went ahead and merged your comment with this Mac thread since you're on Mac as well.

    Please refer to my earlier comment above to submit your log files and a sanitized data file via Help > Report a problem, as we have forwarded this issue along to the proper channels for further investigation.

    Thank you!

    -Quicken Anja
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  • Eli Sherer
    Eli Sherer Member ✭✭✭

    I'll add that I have had the same issue connecting with Venmo for the past few days (today included):

    Please try again later.

    Care Code: FDP-102

    Details:
    FI_TIMEOUT
    Retry. Sorry, there have been too many requests in a short time from your IP address!

    I tried to reconnect, disconnect and reconnect, and run ONLY the Venmo update separately … but I am still seeing the same issue I have NO problem connecting to Venmo on my computer through a browser.

    I have sent the Feedback/Error to Support for further review.

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