Duplicate Downloaded Bank and Credit Card Transactions

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    Thank you for letting us know you're also impacted by this issue. I added you to the ticket so that our teams will know you're impacted by this also.

    Thank you!

    Quicken Kristina

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  • rjgrichmond
    rjgrichmond Quicken Windows Subscription Member, Windows Beta Beta

    Any update on a fix for this issue?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    The ticket is still open and ongoing. No new updates are available yet.

    Thank you!

    (CTP-15396)

    Quicken Kristina

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  • mjonis
    mjonis Quicken Windows Subscription Member ✭✭✭✭

    I have also verified, that AFTER accepting the duplicate transactions, the transaction ID fields are totally blank in both accounts for CHARGES. Ironically for PAYMENTS, the fields have values. Very weird. Also very annoying.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @mjonis,

    Is that happening only with Discover, or are you seeing that same behavior with multiple financial institutions?

    Thank you!

    Quicken Kristina

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  • mjonis
    mjonis Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20529465#Comment_20529465

    So far only happens with Discover.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for confirming,

    I forwarded that information to our teams!

    Quicken Kristina

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  • mjonis
    mjonis Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20529746#Comment_20529746

    Just had it happen again.

    It seems the downloaded ID doesn't show up until AFTER you accept the transactions (and even then you need to switch to another account and back again for the Quicken Register to update/refresh).

    Anyway, the DOWNLOADED ID numbers are NOT the same. They do NOT match. Not sure if that helps.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update,

    I forwarded that information to our teams.

    Thank you!

    Quicken Kristina

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  • David36
    David36 Member ✭✭
    edited January 13

    I'm going to add my 2¢ - I've had this problem for several months - transactions often duplicate and go to the wrong place. I just updated today and saw one of the credit card payments to one card show up multiple times, including to a secondary credit card account. What's really bogus is that it says that it was manually entered (no Downloaded ID) into the wrong card even though that didn't happen (and I almost never manually enter entries.) After reading the above posts, it does seem to always include my Discover Card but can't say for certain that it's every time.

    Additionally, although it might be a separate issue, Quicken often removes old transactions - sometimes recent and sometimes a long time ago - even though the transaction is reconciled. This then sometimes takes hours to go find and manually add the missing transaction in order to balance the account. (Yes, this also happened to me today. 😡) It seems to move around from account to account - Savings, Checking and Credit Cards. I was watching a video of someone that recently moved to another product and this is one of the complaints he made - constant transaction problems.)

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @mjonis,

    I sent you a DM. To view it, please click the envelope icon near the upper right.

    Inbox.png

    Hello @David36,

    Thank you for sharing your experience! Since you're also seeing duplicate transactions from Discover, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    Please post to this discussion once you've sent the problem report.

    Please create a new discussion to discuss the issue you're encountering with older transactions disappearing, so that we can troubleshoot with you without this discussion getting off topic.

    Thank you!

    (CTP-15997)

    Quicken Kristina

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