cc-800 errors

Jim
Jim Member ✭✭✭
edited January 8 in Errors and Troubleshooting (Windows)

Hello, I am getting cc-800 errors on all accounts. Using Windows 10, Quicken is updated. I went through all the usual suggested solutions by Quicken. I deactivated and reauthorized every single account. Quicken downloads transactions at that time. Come back later that day and try to update transactions, cc-800 errors again. I finally did an uninstall and reinstall of Quicken. I deleted every file, folder, and anything that had Quicken from my computer. I reinstalled data from a flash drive. I disabled Norton. Nothing works, still getting cc-800 errors.

HELP,

Jim

[Edited-Readability]

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Answers

  • Jim
    Jim Member ✭✭✭

    Post addition: This started first of year, and I was NOT using a backup file. Jim

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Jim,

    Thank you for sharing this detailed account of your experience, though I am sorry that your troubleshooting steps did not resolve the issue.

    I have some follow-up questions for you before we proceed with further troubleshooting:

    • How are you opening Quicken?
      • Are you using the red square application icon?
      • Or are you using an icon that is either red or white, rectangular, and looks like a sheet of paper with the corner folded down?
    • Where is your data file located?
      • We recommend keeping your file stored locally in the default location (C:>Users>username>Documents>Quicken) to avoid possible damage occurring to your file.
    • Is your file being backed up/synced by any third-party services like OneDrive, Dropbox, or Carbonite?
      • I know you mentioned disabling Norton, but I don't know if that was a backup service or a VPN/Firewall/Antivirus that you disabled.

    Looking forward to your response!

    Quicken Alyssa

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  • Jim
    Jim Member ✭✭✭

    Alyssa,

    I use the red square icon with Q in it. I disabled antivirus/firewall/vpn in Norton. I store files in a documents folder I do not use any third party service

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Jim,

    Thank you for following up with those additional details.

    Given that you have already done the steps outlined in our CC-800 Support Article, the next step will be contacting Quicken Support directly.

    Support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available 7 days a week.

    I apologize that I could not be of more assistance!

    Quicken Alyssa

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  • Robert Mackenzie
    Robert Mackenzie Quicken Windows Subscription Member ✭✭✭

    Starting January 6th, I also began getting CC-800 errors after almost every Quicken Update. The accounts having errors vary each time. I have a total of 9 accounts across three financial institutions (BofA & M/L, Citi and USAA). Each time I cycle through the "fix it" / reset account options, I am prompted to sign in to each of the providers to reauthorize access. Once reauthorized, when it returns to Quicken, in many cases, the 'nicknames' for the accounts in Quicken are populated, but they are no longer actually "linked to the existing account" in Quicken. I have to scroll through them and link them again. A subsequent Update seems to "un-do" the links again, or in some cases it works as expected. I have not added or changed any accounts in Quicken. Time consuming and frustrating.

    Quicken user since 1993
  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭

    On 1/9/2025 After starting Quicken and running OSU, I received a message that Mobile Web and Cloud were syncing. I don't use mobile web and it is turned off. After the resync completed ALL of my 70+ accounts had a cc-800. I spent the next 2 hours adding the accounts back on. and now my OSU looks like this(see image). The only account that shows completed is my direct connect account, all the others simply show "waiting" until OSU completes. Downloads are happening so I guess OSU is working properly but it appears changes were made by support. Can we know what was changed to make this happen? Not a happy camper…

    image.png

    Quicken Classic - R65.29, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20531434#Comment_20531434

    I failed to mention that none of my changes from my last Quicken session were reflected in my file when this happened. No manual adds, downloads, etc.

    Quicken Classic - R65.29, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • Jim
    Jim Member ✭✭✭
    edited January 13

    Just wondering! Are these cc-800 errors happening to just Windows users, or are Mac users getting them too? Has anyone tried a system restore to before errors started happening? Could a browser update (Chrome) have caused this? [Removed-Speculation]

    [Edited-Readability]

  • fw6322+
    fw6322+ Quicken Windows Subscription Member, Windows Beta Beta
    edited January 10

    The CC-800 issue started with my file around 1-6-26. Running Windows 11 Pro and Quicken is Classic. All software is up to date. Every time you do a download and if it's just one account all the others have to be reset.

  • fw6322+
    fw6322+ Quicken Windows Subscription Member, Windows Beta Beta
    edited January 12

    1-12-26 =⇒ CC-800 again today when using OSU on the Citi account even after doing a reset.

    image.png
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited January 12

    Hello All,

    Thank you for continuing to update the discussion with your progress, though I am sorry to hear the recommended troubleshooting steps did not resolve the issue.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem>Send to Quicken within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    Please let us know once you have sent them over so we can get them added to the ticket. The more problem reports we receive, the better. I do see that some of you already sent them, and I have already added those.

    We apologize for any inconvenience in the meantime!

    Thank you.

    [CBT-1002]

    Quicken Alyssa

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  • fw6322+
    fw6322+ Quicken Windows Subscription Member, Windows Beta Beta

    Just did a report a problem and the file is too large to upload. See link in body of message.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @fw6322+,

    Thank you for following up.

    I will check it out and get it added to the escalation ticket.

    Thanks again!

    Quicken Alyssa

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  • fw6322+
    fw6322+ Quicken Windows Subscription Member, Windows Beta Beta
    https://community.quicken.com/discussion/comment/20531834#Comment_20531834

    Subject line was CC-800

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @fw6322+,

    Thank you, I found it.

    Your logs have been added. Given that the file was too large to upload, we won't worry about the sanitized file for now, unless the escalations team requests it.

    Thanks again!

    Quicken Alyssa

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  • fw6322+
    fw6322+ Quicken Windows Subscription Member, Windows Beta Beta
    https://community.quicken.com/discussion/comment/20531837#Comment_20531837

    There is a link in the body of the message!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @fw6322+,

    Thank you for coming back and letting me know!

    Quicken Alyssa

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