Fidelity HSA Not Updating

cwiener
cwiener Member ✭✭✭
edited December 2025 in Download, Add/Update Accounts (Mac)

My Fidelity HSA hasn’t updated with new transactions since the end of September. I’ve disconnected and reconnected the account but it still won’t update. I don’t have this issue with my other Fidelity accounts.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @cwiener,

    Thank you for sharing your experience. This is a known issue affecting Fidelity HSA accounts. The reason your account isn’t downloading transactions or updating automatically is due to how Fidelity provides HSA data—transactions and cash balances are not sent to Quicken. Because the necessary information isn’t being provided by Fidelity, there isn’t anything Quicken can do on our end to make these accounts update automatically.

    For this reason, we recommend manually updating transactions and cash balances for your Fidelity HSA account until Fidelity changes how they send the data.

    We are actively monitoring the situation, and any updates will be shared in the Community Announcement as soon as they become available.

    Thank you!

    -Quicken Anja
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  • mlabjr61
    mlabjr61 Quicken Windows Subscription Member ✭✭✭

    Updates appeared in my account today 1/15/26.

    Wish Fidelity and Quicken would get there act together. It seems like one problem after the other. I currently have to update multiple times a day because my 401K does not update until some time during the day. Use to be I could do one update in the AM and everything would come in. Not any more.

  • jtawil777
    jtawil777 Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20532482#Comment_20532482

    Same here but transactions from November and early December are missing.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    The Alert for this issue has been marked as resolved.

    If you are still experiencing issues, please contact Quicken Support directly so they can investigate any issues on a case-by-case basis and process escalations if needed.

    Thank you!

    -Quicken Anja
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