Is Quicken online down? Can't add new account

nhttip
nhttip Quicken Windows Subscription Member ✭✭
edited January 10 in Errors and Troubleshooting (Windows)

I try to add a new account with Chase and click to add online, but the screen just comes up blank. I tried for other banks and the same thing occurs. It has been happening all day today 1/10/26

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I started the "Add Account" just now (5:20pm CST) and it worked.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @nhttip,

    Thank you for letting us know you're seeing this issue. To troubleshoot this issue, I recommend you start by closing and reopening your Quicken program (if you haven't already done so).

    If the issue persists after you've restarted Quicken, please provide more information. Was there anything that happened just before this issue started, such as a program/computer update or unexpected program/computer shut down? Do you keep your Quicken file directly on your local hard drive? Is it synced with any cloud service, such as OneDrive, iCloud, or Dropbox? Do you sync your file with the Quicken cloud?

    I look forward to your response!

    Quicken Kristina

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  • nhttip
    nhttip Quicken Windows Subscription Member ✭✭

    Yes, restarted Q. No major issues, file stored on my local hard drive, no syncing.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To check for file-specific issues which may be causing this, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how it goes!

    Quicken Kristina

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