Sync Error

Curtis88
Curtis88 Quicken Mac Subscription Member ✭✭
edited 9:33AM in Errors and Troubleshooting (Mac)

I started receiving a Sync Error when performing an update immediately after updating to Quicken Classic Deluxe 8.4.2 for macOS

quickenerror.jpg

Sync Error
Warning
Quicken encountered an error while communicating with our servers.
Try again later. If the error persists, contact Quicken Support.

accounts upload: requests (76) don't match responses (50)

Details:

Quicken Classic Deluxe (macOS)

Version 8.4.2

macOS 26.2

Tagged:

Comments

  • Allen101
    Allen101 Quicken Mac Subscription Member ✭✭✭

    I also have the same error immediately after updating to Quicken Classic Deluxe 8.4.2 for MacOS.

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    Upgraded to 8.4.2 just now, no trouble syncing afterwards.

  • Allen101
    Allen101 Quicken Mac Subscription Member ✭✭✭

    I have three data sets. Two synch normally. One does not.

    Screenshot 2026-01-15 at 5.57.11 PM.png.pdf
  • Allen101
    Allen101 Quicken Mac Subscription Member ✭✭✭

    I was able to solve my problem. I first disconnected all my accounts but that did not correct the error. I then reloaded a data set backup from before I upgraded to 8.4.2. That eliminated the error. I was able to reconnect to all accounts and the error did not recur.

  • sssf
    sssf Quicken Mac Subscription Member

    I have been receiving the exact same Sync Error message since updating to version 8.4.2 of Quicken Classic Deluxe using Mac OS 15.7.3 several hours ago.

  • Jwalt313
    Jwalt313 Member ✭✭✭

    I have been receiving the exact same Sync Error message since updating to version 8.4.2 of Quicken Classic Deluxe on MacBook Pro macOS Tahoe 26.4

  • BladeRunner714
    BladeRunner714 Quicken Mac Other Member ✭✭

    I had the same error after the same update. I don't use mobile or the web so never had sync turned on. Called Quicken Support. They had me turn sync on and then off again. Error went away. Don't Worry, Be Happy!

  • medcom2443
    medcom2443 Quicken Mac Subscription Member

    I'm also getting the Sync error after updating on Mac OS.

  • Curtis88
    Curtis88 Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20532587#Comment_20532587

    I just tried this. For me, it got rid of the Sync error, but totally screwed up the balances on my credit card accounts. I had to delete/re-add the credit card accounts in order to see the correct balances.

  • BladeRunner714
    BladeRunner714 Quicken Mac Other Member ✭✭
    https://community.quicken.com/discussion/comment/20532596#Comment_20532596

    Sorry to hear that. Didn't cause any problem for me.

  • AllanJD
    AllanJD Quicken Mac Subscription Member

    Experienced exactly the same error on my MacBook Pro. Seems like the latest update has a problem

  • Thomas Goodhart
    Thomas Goodhart Quicken Mac Subscription Member ✭✭✭

    Same problem after just updating to 8.4.2 - Quicken Deluxe Mac - macOS Tahoe 26.2

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited 10:53AM

    Hello All,

    Thank you for letting us know you're encountering this issue. This is a known issue. To track the status of the issue, please bookmark this Community Alert:

    https://community.quicken.com/discussion/7929912/updated-9-6-23-sync-error-quicken-encountered-an-error-while-communicating-with-our-servers

    To help us investigate the ongoing issue, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QMac.png

    To troubleshoot, if you are seeing an "accounts upload: requests number:(#) don't match responses number: (#)" error, try the following steps:

    1. Steps for the error "accounts upload: requests number:(#) don't match responses number: (#)":
      1. Click on "Quicken" in the top left corner
      2. Select "Settings"
      3. Go to "Mobile, Web & Alerts"
      4. Click on "Accounts"
      5. Take note of the accounts that are Sync'd.
      6. Click on the "none" button to uncheck all accounts
      7. Click on "Update" or Run an update to check if the error persists
    2. If the error no longer appears, you can re-select the desired cloud sync accounts. You should no longer encounter this error after re-syncing
    3. If the error persists, leave all accounts unselected for Cloud Sync and check again after 24-48 hours.
    4. You can re-enable your desired accounts for sync after an update does not present the error.

    If you are not seeing the error listed above, then I recommend that you contact Quicken Support directly for further assistance, as they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you!

    (Ticket#9173985/CBT-1005)

    Quicken Kristina

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  • Thomas Goodhart
    Thomas Goodhart Quicken Mac Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20532537#Comment_20532537

    I did a restore from yesterday's latest backup file. Then did the download. No errors occurred.

  • miletown
    miletown Quicken Mac Subscription Member
    edited 3:07PM

    I never got this error message before the last update. I do not have Sync turned on because I want as little of my financial information on the cloud as possible. The only solution you're website offers doesn't apply because my Sync is turned off, always has been. Quicken still connects to my various accounts and downloads transactions, but then this error message pops up all the time now. How can I stop this message? Thanks

    Screenshot 2026-01-15 at 3.34.45 PM.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @miletown,

    Thank you for letting us know you're encountering this issue. I merged your post with the ongoing discussion on this issue. Please see my earlier post for troubleshooting steps:

    https://community.quicken.com/discussion/comment/20532648#Comment_20532648

    Thank you!

    Quicken Kristina

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