Major issues with Quicken Classic for Mac 8.4.2

Jscanlo
Jscanlo Quicken Mac Subscription Member ✭✭
in Errors and Troubleshooting (Mac)

Quicken prompted me to update to 8.4.2 this morning from my previous build 8.3.3. Once updated, none of my data files would open including backups from just prior to the update, from December, from November, etc. Support chatbot was unhelpful and gave me false information about reverting back to 8.3.3 (said those build files were not available). A human chat was slightly more productive but also had major issues. The tech repeatedly told me that I wasn't doing the backup/restore process correctly despite my assurances that I was. When I shared my screen with her, it affected my MacBook so that I could not see the list of files to choose one for restoration. We had to turn off the screen share to continue. She then told me repeatedly that my files were corrupted and empty. I knew they weren't and explained again that this was all caused by updating to 8.4.2. I begged for an 8.3.3 build file and she was helpful showing me that they are available on the Quicken site. I deleted 8.4.2, downloaded and installed 8.3.3, and restored my backup from this morning. Looks to be all good! Lost several hours to this mess, but I don't think I lost data. But, you have a major bug somewhere in 8.4.2!!!

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  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    @Jscanlo I'm sorry to read of the problems you experienced. Just so you know, you aren't talking directly to Quicken here. And because a large number of Quicken Mac users have updated to 8.4.0, 8.4.1 and now 8.4.2 without any reports here of the problem you're describing, it's more likely that there's something in your local computing environment which caused the problem.

    Just to rule out some possible culprits… Is your Quicken data file located on your hard drive in a folder location which is not synced with/stored on iCloud, Dropbox or other cloud storage services? Since you are now operating successfully back on 8.3.3, perhaps try to create a manual backup on your local hard drive, and then download and reinstall the 8.4.2 application to see if you have the exact same problem or not.

    Also, for future reference: each time Quicken installs a new version, it moves your old version of the app to your Trash. It will have a name like "Quicken (803.58902.100).app". As long as you haven't emptied your Trash recently, you can retrieve it from there and move it back to your applications folder; then drag your backup data file on top of the restored app and you should be up and running very quickly.

    Quicken Mac Subscription • Quicken user since 1993
  • Jscanlo
    Jscanlo Quicken Mac Subscription Member ✭✭
    edited January 17

    @jacobs Thank you for your thoughtful suggestions. I posted on this forum on the advice of the Quicken tech who said this what the development team looks at for bug fix and enhancement ideas. My backup files are located on my hard drive and there is nothing special about my setup, so it’s not clear to me that the issue is local. Perhaps there haven’t been many people updating from 8.3.3 to 8.4.2 I am going to use your advice to see if I can find a path forward for future updates.

  • Jscanlo
    Jscanlo Quicken Mac Subscription Member ✭✭

    tried this: "Just to rule out some possible culprits… Is your Quicken data file located on your hard drive in a folder location which is not synced with/stored on iCloud, Dropbox or other cloud storage services? Since you are now operating successfully back on 8.3.3, perhaps try to create a manual backup on your local hard drive, and then download and reinstall the 8.4.2 application to see if you have the exact same problem or not."

    exact same problem.

    able to easily move back tom 8.3.3 based on @jacobs suggestion on finding the old build in the trash

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