Major issues with Quicken Classic for Mac 8.4.2

Jscanlo · January 17

Quicken prompted me to update to 8.4.2 this morning from my previous build 8.3.3. Once updated, none of my data files would open including backups from just prior to the update, from December, from November, etc. Support chatbot was unhelpful and gave me false information about reverting back to 8.3.3 (said those build files were not available). A human chat was slightly more productive but also had major issues. The tech repeatedly told me that I wasn't doing the backup/restore process correctly despite my assurances that I was. When I shared my screen with her, it affected my MacBook so that I could not see the list of files to choose one for restoration. We had to turn off the screen share to continue. She then told me repeatedly that my files were corrupted and empty. I knew they weren't and explained again that this was all caused by updating to 8.4.2. I begged for an 8.3.3 build file and she was helpful showing me that they are available on the Quicken site. I deleted 8.4.2, downloaded and installed 8.3.3, and restored my backup from this morning. Looks to be all good! Lost several hours to this mess, but I don't think I lost data. But, you have a major bug somewhere in 8.4.2!!!

jacobs · January 17

@Jscanlo I'm sorry to read of the problems you experienced. Just so you know, you aren't talking directly to Quicken here. And because a large number of Quicken Mac users have updated to 8.4.0, 8.4.1 and now 8.4.2 without any reports here of the problem you're describing, it's more likely that there's something in your local computing environment which caused the problem.

Just to rule out some possible culprits… Is your Quicken data file located on your hard drive in a folder location which is not synced with/stored on iCloud, Dropbox or other cloud storage services? Since you are now operating successfully back on 8.3.3, perhaps try to create a manual backup on your local hard drive, and then download and reinstall the 8.4.2 application to see if you have the exact same problem or not.

Also, for future reference: each time Quicken installs a new version, it moves your old version of the app to your Trash. It will have a name like "Quicken (803.58902.100).app". As long as you haven't emptied your Trash recently, you can retrieve it from there and move it back to your applications folder; then drag your backup data file on top of the restored app and you should be up and running very quickly.

Jscanlo · January 17

@jacobs Thank you for your thoughtful suggestions. I posted on this forum on the advice of the Quicken tech who said this what the development team looks at for bug fix and enhancement ideas. My backup files are located on my hard drive and there is nothing special about my setup, so it’s not clear to me that the issue is local. Perhaps there haven’t been many people updating from 8.3.3 to 8.4.2 I am going to use your advice to see if I can find a path forward for future updates.

Jscanlo · January 17

tried this: "Just to rule out some possible culprits… Is your Quicken data file located on your hard drive in a folder location which is not synced with/stored on iCloud, Dropbox or other cloud storage services? Since you are now operating successfully back on 8.3.3, perhaps try to create a manual backup on your local hard drive, and then download and reinstall the 8.4.2 application to see if you have the exact same problem or not."

exact same problem.

able to easily move back tom 8.3.3 based on @jacobs suggestion on finding the old build in the trash

thomasb793@ · January 18

same issue

Quicken Kristina · January 18

Hello @Jscanlo,

Thank you for reaching out! I sent you a DM. To view it, please click the envelope icon near the upper right.

Hello @thomasb793@,

For further assistance with this issue, I recommend that you contact Quicken Support directly, as they have access to tools we can't access on the Community and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Please note that Support will be closed tomorrow, 19 Jan 26, in observance of Martin Luther King Jr. day.

I apologize that I could not be of more assistance!

cinderprop · January 19

Also having the same issue after update on 1/17. No matter what i've tried, software is hung on "Backing up before updating database:

Chris9755 · January 19

I am also unable to sync my Mac because of 8.4.2

I have been a Quicken client for decades so this is very frustrating.

JenPo · January 22

Also unable to sync my Mac because of 8.4.2. I keep all backups on my computer; no cloud or Dropbox. My Discover credit card syncs, but my Discover bank accounts don't. One Schwab account syncs, but the other doesn't. I have already disconnected and connected several times. This isn't a bank problem; this is a Quicken problem that happened immediately after I updated it a few days ago.

When an update is sent out, it should not require disconnect and connect procedures to sync. And in this case, that doesn't work.

I should not have to make a phone call to fix what worked fine a few days ago. When I get this fixed, I will not update Quicken until the update has been out for a long time. And, this is not the first update I have done that had hiccups. I have been using Quicken since the 90's, and this issue is the worst.

Major issues with Quicken Classic for Mac 8.4.2

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