Was there ever a resolution to Nordstrom Card?

Michael Rosen
Michael Rosen Member ✭✭✭

I realized my online services was no longer setup. Then when started having problems I searched here and found status posts from last January.

The Nordstrom credit card site is nordstromcard.com, but the online account setup shows nordstrom.com. Not sure if that makes a difference.

I do get prompted to request a 2FA code.

Then this happens.

image.png

Quicken Classic Premier Version R65.29 Build 27.1.65.29

Windows 11 Pro Version 25H2

Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Michael Rosen,

    Thank you for reporting the issue you are seeing and posing this question!

    I reviewed your connections internally, and you are getting a CC-501, which is currently a Known Issue with Nordstrom.

    Please check out the linked alert and bookmark it to be notified of any updates/changes as they occur.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭

    Still an issue for me. I receive this error AFTER receiving the "code" in my email and entering it into Quicken…

    image.png

    Quicken Classic - R66.12, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • zwheeloc
    zwheeloc Member ✭✭✭
    edited February 16

    I get the following error when I try and Add Accounts under Accounts in Quicken Mac and choose Nordstrom (which is featured as the most popular).

    $app_build_number: 804.59835.100
    $app_version_string: 8.4.2
    $model: MacBookPro16,1
    $os_version: 26.2
    $screen_height: 1440
    $screen_width: 2560
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: DA84F1B3-394A-479E-A7C5-1500D5184DCD
    cloudStatus: 32
    current_appearance: light
    current_version_crash_count: 0
    dataset_creation_date: 2025-12-28 16:14:43 +0000
    dataset_id: 518602676020170496
    dataset_platform: QMAC
    date (EST): 2026-02-14 17:05:51
    date (GMT): 2026-02-14 22:05:51
    date (PST): 2026-02-14 14:05:51
    desktopFileGuid: DA84F1B3-394A-479E-A7C5-1500D5184DCD
    document_qcs_id: 31900015475478528
    documentDisplayName: Finances.quicken
    documentUserId: 31900015475478528
    documentUserName: xxxx.@mac.com
    early_access: 1
    executable_architecture: 16777223
    installation_id: 1EEC1E32-0BF9-4E9C-9DFC-C61667D52EFB
    is_executable_architecture_intel: 1
    last30days_crash_count: 0
    last48hours_crash_count: 0
    launch_id: E437FD73-DBFF-4F9B-98E6-EFE8D6291D35
    localTimeZone: America/New_York (EST)
    mp_device_model: MacBookPro16,1
    rawAggregatorPref: fdp
    receiptUserId: 31900015475478528
    receiptUserName: xxxx@mac.com
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: light
    systemTimeZone: America/New_York (EST)
    tier: Starter
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY

    errors count: 1

    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (MFA response problem)

    BID: 12139

    FI name: Nordstrom Card Account

    request:
    {
    "mfaResponses" : [
    {
    "key" : "sH75Nd1w1hmOfgG4HBNwPFyBuTnFX6z8U2V8i2AhEoE=",
    "response" : "260596"
    }
    ]
    }

    response:
    {
    "status" : "AGGREGATION_IN_PROGRESS",
    "institutionLoginId" : "525595642669056512",
    "isProcessing" : true
    }

    pollResponse:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-101",
    "aggStatus" : "CP_SCRIPT_ERROR",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Could not Execute '@.scraper.scrapediv' at Position(file=acquire.isl, line=169, column=31, endLine=169, endColumn=73).\nCould not Execute '@.this.getfieldvalue' at Position(file=lib/common_files_library/scraper.isl, line=40, column=20, endLine=40, endColumn=93).\nCould not Execute '@.this.getfieldvaluebasedonpath' at Position(file=lib/common_files_library/scraper.isl, line=308, column=18, endLine=308, endColumn=89).\nCould not Execute '@.this.getfieldvaluefrompage' at Position(file=lib/common_files_library/scraper.isl, line=427, column=15, endLine=427, endColumn=66).\nCould not Execute '@.hb.element'. Error='PlaywrightException: Error {\n message='Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n name='Error\n stack='Error: Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n at CRExecutionContext.evaluateWithArguments (/app/tmp/playwright-java-5817315484070224773/package/lib/server/chromium/crExecutionContext.js:92:33)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async evaluateExpression (/app/tmp/playwright-java-5817315484070224773/package/lib/server/javascript.js:241:12)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:635:22\n at async Frame.retryWithProgressAndTimeouts (/app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:923:24)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:621:14\n at async ProgressController.run (/app/tmp/playwright-java-5817315484070224773/package/lib/server/progress.js:82:22)\n at async FrameDispatcher.waitForSelector (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/frameDispatcher.js:106:85)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async FrameDispatcher._handleCommand (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/dispatcher.js:96:14)\n}\nCall log:\n- waiting for locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]")\n' at Position(file=lib/common_files_library/scraper.isl, line=456, column=18, endLine=456, endColumn=43)."
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "525595642669056512",
    "isProcessing" : false
    }

    (Edited to remove private info)

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @zwheeloc & @Greg Brown,

    Thank you both for adding to this discussion.

    This issue is ongoing and being investigated. Please continue to refer to the Alert. Any updates/changes to the status of this situation will be posted there.

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭

    I was finally able to add Nordstrom Card last week…

    Quicken Classic - R66.12, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.