Insert a CD-ROM for installation error when updating Chase

System
System Member admin
edited January 23 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Problem updating bank information

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  • JGB-DG
    JGB-DG Quicken Windows 2017 Member

    Having exact same issue downloading transactions from Chase. Was under the impression there was a ticket open on this. Is that not the case?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @JGB-DG,

    Thank you for letting us know you're seeing this issue. There is a known issue some customers are encountering when updating Chase accounts, but the error they encounter is different and it's happening in Quicken for Mac (FDP-105 error):

    https://community.quicken.com/discussion/7966095/ongoing-9-30-25-chase-fdp-105-on-quicken-classic-for-mac

    To help troubleshoot, please provide more information:

    1. When did you first notice this issue?
    2. Was there anything that happened around the same time the issue started, such as a program/computer update or an unexpected program/computer shutdown?
    3. Are you seeing this "insert CD ROM" error whenever you run One Step Update or when you try to import a QFX/Web Connect file?
    4. Does this happen only when updating your account(s) with Chase, or does this happen regardless of which financial institution you are trying to update?

    I look forward to your reply!

    Quicken Kristina

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