Deactivating and Reactivating Bank of America Accounts. Essential buttons still missing.

CAil
CAil Quicken Windows Subscription Member
edited January 23 in Download, Add/Update Accounts (Windows)

My Bank of America accounts no longer allow me to download transactions for Quicken, so I'd like to set up Express Web Connect. However, when I go to the Online Services tab for the accounts, there is no Deactivate button (please see the attached screenshot). Please advise.

Screenshot 2026-01-21 135905.jpg
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @CAil,

    Thank you for letting us know you're seeing this issue. If you haven't already done so, please make a backup of your file, navigate to Tools>Add Account, and follow the prompts. When you get to the add/link screen in Quicken, make sure to carefully link the account to the existing account in Quicken.

    Link to Existing.png

    Please let me know how it goes!

    Quicken Kristina

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