STILL "Awaiting Next Bill"

jasmichel
jasmichel Quicken Windows Subscription Member
edited December 2025 in Paying Bills, Online Billers & Reminders (Windows)

I have at least 10 different bills in the "Bills & Income" list that say "Awaiting next bill" and have been saying this for MONTHS. I have recently missed two payments because these bills never let me know there was a new bill. I have searched here on the forums and none of the solutions they have suggested work. My billers include Chase, Discover, Home Depot, Capital One, Citibank, etc. . Any help?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jasmichel,

    Thank you for letting us know you're seeing this issue. Unfortunately, it is a known issue that our teams are working to resolve. I added you to the ticket, so that our teams know you're also impacted by this.

    Thank you!

    (CTP-15189)

    Quicken Kristina

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  • Pumphouse
    Pumphouse Quicken Windows Subscription Member ✭✭✭

    I see this problem as well. Oddly, I often get email notifications on upcoming bills from Quicken but I'm not convinced they are reliable. I rely on email notifications directly from the billers.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Pumphouse,

    Thank you for letting us know you're also impacted by this issue. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • Christopher Malis
    Christopher Malis Member ✭✭

    I have the same issue.

  • JDSpalding
    JDSpalding Quicken Windows Subscription Member

    I reported the "awaiting next bill" issue on July 29th, 2025 and at that time it went to the "Escalation Department" where it still sits over 5 months later……..The bills in question (Bank of America, Target, American Express and J.C. Penney) all still download transactions, but do not update the amount due, or the due date. That in of itself tells me that those accounts are in communication with the card issuing company, so why is one one function of the One Step Update working, and another not?

    I have tried deactivating downloads, then reactivating them. I have tried the "repair" function on the gear icon. I have tried everything imaginable and still nothing is working.

    All 4 cards are paid in full every month, so it's a pain to manually track each bill, when we pay to track it automatically…….add on it's been in the "Escalation Department" for 5 months is a cause of immense concern to me…

  • fatboy07nh
    fatboy07nh Quicken Windows Subscription Member ✭✭

    Same issue here. Going on for quite some time. Definitely not acceptable.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @fatboy07nh,

    Thank you for letting us know you're also seeing this issue. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • Bob.
    Bob. Quicken Windows Subscription Member ✭✭✭✭

    I have the same in Windows, Kristina. Oddly enough, have only had 2 in QMac and only one, not yet due, remains. So the functionality in the OS platforms seems to work differently.

  • niven
    niven Member ✭✭✭

    I have the same issue, Always "Awaiting next bill"

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @niven,

    Thank you for letting us know you're also impacted by this issue. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • Charles Brownmiller
    Charles Brownmiller Member ✭✭✭

    I've had 2 credit cards set up in the Quicken Bills for several months. It worked one time for one of them. Since then it has never found a new bill from either credit card.

    As far as I'm concerned this feature is a total failure. I'd like to use it but I am tired of waiting. I have reported it as a problem via the Quicken "Report a problem" menu item under Help.

    I have removed the billers and re-setup each of them. Did not help.

  • jfddrsn
    jfddrsn Quicken Windows Subscription Member
    edited January 16

    This is so frustrating. Some appear to connect and after linking to reminder go to awaiting next bill. Going back to manual reminders has been my solution. I've tried reconnecting, repairing, reinstalling, upgraded, reset up everything in a new file. NOTHING has fixed the issue. Paycheck setup keeps changing the net pay to 0 or 200 every time billing updates. This is the worst, since this affects all the future cash flow projections. [Removed - Rant]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jfddrsn,

    Thank you for letting us know you're also seeing this issue. I added you to the ticket. I recommend creating a separate post about the paycheck issue, or reaching out to Quicken Support directly for further assistance.

    Thank you!

    Quicken Kristina

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  • Hunter23erh
    Hunter23erh Quicken Windows 2017 Member ✭✭

    Add me to the group. In the bills tab none of my credit cards show the upcoming bills. All show 'Awaiting next bill". All transactions are OK. This has been ongoing for way too long. This feature is a good part of why many of us bought into Quicken. It needs to be fixed. Some of the Band-Aids that have been suggested in this area involve us manually researching and entering the information we are paying Quicken to gather.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Hunter23erh,

    Thank you for sharing your experience. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Charles Brownmiller,

    Thank you for letting us know you're seeing this issue and for sending a problem report with log files attached. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • smm13
    smm13 Quicken Windows Subscription Member

    I am having this same experience and posted about it 5 days ago, although not as eloquently as those who commented here. The transactions all download, just not the bill total and due date.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @smm13,

    Thank you for letting us know you're also encountering this issue. I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • fatboy07nh
    fatboy07nh Quicken Windows Subscription Member ✭✭

    Well it's been well over a month since this issue was first reported. Any insight as to when there may be a resolution.

  • davbrod
    davbrod Quicken Windows Subscription Member
    edited January 23

    I've been having the same issue since the service was updated (downgraded). [Removed - Rant]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up @fatboy07nh,

    The ticket is still open and ongoing. I'm not seeing any new updates yet.

    Thank you!

    (CTP-15189)

    Quicken Kristina

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  • Pumphouse
    Pumphouse Quicken Windows Subscription Member ✭✭✭

    Speaking for myself only, accurate bill presentiment is less important than rock solid, timely bill payment. For what it's worth, the web-based bill pay system used by my credit union is also garbage for bill notification. I rely on the biller's email notification but I only have a handful of billers. Your mileage may vary.

  • Neuralized
    Neuralized Quicken Windows Subscription Member

    I have been experiencing the same issue with multiple credit-card accounts.
    When creating a new online bill, the first instance usually sets up correctly, showing the "Minimum Due" amount from the latest statement and the Due Date.
    After the payment for this bill is recorded in quicken, the reminder of course progresses to status of "awaiting next bill". However at this point, the reminder is frozen in this state and never updates again for several monthly billing cycles.
    Deleting and re-adding the biller starts the cycle again.. the initial bill following the re-add will usually display correctly, but never updates again from that point forward.

    I've noted and reported to quicken that the online bill reminder seems to focus on the "minimum due" amount as the trigger value.
    For an account that has a balance of $xxx.00 but a minimum due of $0.00 (no payment due this cycle), the total balance info is not displayed in the quicken reminder, and a minimum due of $0.00 sets the status to "awaiting next bill" with no payment amount shown.
    The preferred display would be to revert back to showing Both current balance and minimum due along with the due date.

  • atltiger
    atltiger Quicken Windows Subscription Member ✭✭

    Having same issue, if i go into pay i can see the amount due, but on the main only shows awaiting next bill

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Neuralized & @atltiger,

    Thank you for letting us know you're also impacted by this issue. I added you to the ticket.

    Hello @Pumphouse,

    Thank you for sharing your experience!

    Quicken Kristina

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  • jrf40
    jrf40 Quicken Windows Subscription Member ✭✭✭

    Hello, please add me to the growing list of impacted customers. I've got at least 10 bills experiencing this disruption. And I'm nervous that I'll miss payments.

    I connected this feature by linking the bills with my current automatic recurring reminders thinking it would help me to pay bills on time, instead its made it harder and created far more risk than if I did not enable the feature and just kept to using my own automatic recurring reminders.

    Please add me to the ticket.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jrf40,

    Thank you for letting us know you're also encountering this problem. I added you to the ticket!

    In the meantime, it may be more reliable to use manual reminders instead of online billers.

    Thank you!

    Quicken Kristina

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  • Ilya
    Ilya Quicken Windows Subscription Member

    I am also experiencing this issue. This has been going on for months. It's always American Express (4) and Citi (2) accounts for me. Sometimes, it will show an amount due, but not when it's due. It's usually "Awaiting next bill". Also, the LAST PAYMENT column usually shows today's date as the date entered, even if I entered it a week or two ago manually. This is really frustrating to be paying for a product and getting a run around and not getting a problem fixed. The message we keep getting is "we have reported the problem and our techs are working on it" but we never hear a response back or any follow up!

  • Paul Edwards
    Paul Edwards Member ✭✭
    edited January 30

    I'm also experiencing this — perpetually awaiting next bill — with Capital One, Chase, Citi, and Wells Fargo. Additionally, since the change in providers, I've been unable to even connect with T-Mobile and ConEdison.

    [Edited - Readability]

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