Upon turning on Windows desktop and Quicken, all data is gone.

Jesse Simpson
Jesse Simpson Quicken Windows Subscription Member ✭✭✭
edited January 26 in Errors and Troubleshooting (Windows)

My Quicken data is gone- twice now. The Quicken screen is asking if I am a new user or use backup data, etc.

Quicken R65.29, Build 27.1.65.29

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Jesse Simpson,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • What method are you using to open Quicken?
      • For instance, are you launching the program from the taskbar, clicking a desktop shortcut, double clicking on your Quicken file directly, etc.?
    • When did this issue first start?
    • I can see you have multiple Quicken files. Do you maintain multiple files, or is this a result of the problem you're encountering?
    • When your Quicken program opens, are you able to navigate to your file by clicking the File menu option, then selecting it from the list of recently opened files just above the Exit option? win file location sample image.jpg

    I look forward to your reply!

    Quicken Kristina

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