Had trouble updating account password in Quicken and getting help was difficult [Edited]

edstoney8
edstoney8 Quicken Windows Subscription Member
edited January 27 in Errors and Troubleshooting (Windows)

I changed my bank account password, and getting Quicken to connect again was not easy. Finally, now it says it's connecting, but it does not recognize cleared checks.

It doesn't, when reconciling an account, show the bank's balance.

Getting help is essentially impossible. After 30 years with Quicken I'm going to try something else.

[Edited - Readability]

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @edstoney8,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • Were you able to update the account password in Quicken, or do you still need assistance?
    • How are cleared checks not being recognized?
      • For example, are the transactions not downloading at all?
    • What is happening when you reconcile?
      • Do you reconcile using the Online Balance or the Statement Balance?
    • What methods have you used to reach out? You can reach out to tech support via phone or chat. You can find Quicken Support's contact information at this link: https://www.quicken.com/support/search-opt/ .

    I look forward to your reply!

    Quicken Kristina

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