Elevations Credit Union not updating, error message "unknown error"

System
System Member admin
edited January 30 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Elevations Credit Union CC-501 errors

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  • Watson Creek
    Watson Creek Quicken Windows Subscription Member ✭✭

    Again this morning, accounts not updating with message "unknown error".

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Watson Creek,

    Thank you for letting us know you're still encountering an issue. To help troubleshoot, please provide more information:

    • Were you initially seeing a CC-501 error?
    • If you were, when did the error switch to "unknown error"
    • If you were not, then when did you first notice this issue?
    • Is this happening only with Elevations Credit Union?
      • If not, what other financial institutions are impacted?

    If you haven't already done so, please make a backup of your file, deactivate the problem account(s), then reconnect the problem account(s) by navigating to Tools>Add Account, and following the prompts. On the add/link screen, make sure to carefully link the account(s) to the correct nickname in Quicken.

    Link to Existing.png

    I look forward to your reply!

    Quicken Kristina

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  • Watson Creek
    Watson Creek Quicken Windows Subscription Member ✭✭

    Updating seems to be working again.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear it's updating now!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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