Paycheck is automatically entering twice

daryleridley
daryleridley Quicken Windows Subscription Member ✭✭
edited January 30 in Registers & Transactions (Windows)

I have my paycheck set to remind me to manually enter the check into my checking account every two weeks. I have noticed over the past several months that it has been entering a second deposit that does not have a category of "—Paycheck—", but rather "—Split—" with some unspecified accounts for accounts in the split transaction window. How can I remove this auto entry? I have do the Validate file and Super validate file, but that does not seem to fix it. I am using Quicken Classic Permier on Windows 11.

Thanks

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @daryleridley,

    Thank you for sharing your experience! To help troubleshoot, please provide more information:

    • You mentioned you noticed this over the past several months. Do you recall when the issue started?
    • What is triggering it to automatically post?
      • For example, is it automatically matching to your paycheck when the transaction downloads into your account?
    • Do these duplicate deposits both enter into your register at the same time?
    • Does your file sync with the Quicken Cloud?
      • You can check this by navigating to Edit>Preferences>Mobile & Web. Mobile and Web sample.png

    I look forward to your reply!

    Quicken Kristina

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  • daryleridley
    daryleridley Quicken Windows Subscription Member ✭✭

    I think it was around October that it started. I kept thinking I had a second reminder setup, but I can never find it. I did see other post that show this started in Sep with an update. I also contacted Quicken Support and they confirmed this is problem they are working on to fix.

    I have no idea what is triggering it, hence why are asking.

    Both deposits enter at the same time. One with Paycheck as category and the other as Splits.

    I don't sync with Quicken Cloud. I determined that caused too many issues if I synced with the cloud.

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