One Step Update - Enabled Cloud Sync - Frozen

Keith Davis
Keith Davis Quicken Windows Subscription Member ✭✭✭
in Download, Add/Update Accounts (Windows)

I never had this problem, but since I enabled Cloud Sync, One Step Update freezes (app not responding) almost every time, the first time I try to sync each day. If I End Task the qw.exe, then try again, it works.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Keith Davis,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Did the issue start as soon as you enabled cloud sync in Quicken?
    • Is your Quicken file located directly on your local hard drive?
    • Is it synced with any cloud service, such as OneDrive, iCloud, or Dropbox?
    • Do you use an antivirus, VPN, and/or firewall?
      • If you do, please try pausing them and test to see if that prevents the issue.

    I look forward to your response!

    Quicken Kristina

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  • Keith Davis
    Keith Davis Quicken Windows Subscription Member ✭✭✭

    Last week, right after I enabled Mobile & Web sync. I've reset my cloud data and restored from a backup prior to enabling cloud sync. Still does it…probably 50% of the time.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    With the problem happening about half the time, that implies there's something happening that's interrupting the One Step Update, causing the process to freeze. Please check these things, which may be causing the issue:

    • Is your Quicken file located directly on your local hard drive?
      • If it is not, please make sure your file is closed, then try moving it onto your local hard drive and reopen the file from there.
    • Is it synced with any cloud service, such as OneDrive, iCloud, or Dropbox?
      • If it is synced with one of those services, please unsync the file, or pause the service while you are using your Quicken file.
    • Do you use an antivirus, VPN, and/or firewall?
      • If you do, please try pausing them and test to see if that prevents the issue.

    Thank you!

    Quicken Kristina

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  • Keith Davis
    Keith Davis Quicken Windows Subscription Member ✭✭✭

    Actually, the behavior stopped in the last few days. I just checked, and for some reason, the mobile & web sync is still enabled, but 0 of 112 accounts are enabled for syncing! I did not do that. I just enabled one account and when I clicked OK, it immediately locked up Quicken. Shows that it's syncing, but the application is not responding to UI inputs (even ALT-TAB does not work.). However, in Task Manager, it does not indicate not responding, nor any CPU activity at all:

    image.png image.png

    I do save the file in a folder on a local drive (M.2 SSD) that synced to Google Drive, but I have disabled Google Drive for testing and it has no effect on this issue. The only AV I use is Window Defender and no VPN.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Due to several crashes, as you reported, it might be a good idea to Reset Sync to allow Quicken to start over with a new sync file on the server.

    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now you can log back into your mobile app

  • Keith Davis
    Keith Davis Quicken Windows Subscription Member ✭✭✭

    I've done all that….twice.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    OK. Do you really need to have Sync enabled? Do you use Quicken on the Web or the Quicken mobile app on your smartphone?
    If you don't, turn Sync off in Edit / Preferences / Mobile & Web and eliminate it as a possible source of problems.

  • Keith Davis
    Keith Davis Quicken Windows Subscription Member ✭✭✭
    edited February 4

    I Quicken on my smartphone, or want to, but at this rate, may not be an option - this, plus many other problems is why I am constantly trying to find an alternative to Quicken. Unfortunately, as bad as Quicken is, nothing else works for me since I work full-time and my wife is self-employed (plus I hate to lose all my history).

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    Since it sounds like the issue is persisting, please follow the troubleshooting from my earlier post, if you haven't already done so.

    https://community.quicken.com/discussion/comment/20535870#Comment_20535870

    Thank you!

    Quicken Kristina

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