Simplii bank Canada-CC-885 error

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Comments

  • Turtlelady
    Turtlelady Quicken Mac Other Member ✭✭

    Soooo back to you Simplii tells me its not them,

    I wanted to follow up regarding your recent inquiry. I have received a response from our Technology team and would like to share their findings with you. Our team has confirmed that the logs for download transaction requests and the corresponding response payloads for viewing data/transactions are in accordance. In other words, there have been no changes on our end to how transactions are loaded, and they have ruled out any errors specific to your transactions.

     

    I understand that Quicken has advised you that the QFX files produced by Simplii Financial are not formatted or structured in a way that Quicken can import them. However, based on our review, there have been no changes or issues with the data from our side. This appears to be a Quicken software issue, and unfortunately, we are unable to address this on their behalf.

     

    We recommend reaching out to Quicken once again for further resolution. I hope this information has been helpful.

     

    Please confirm receipt of this email and if you have any further questions or require additional assistance, please let me know.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hi everyone,

    Thanks for continuing to share updates—including the response some of you have received from Simplii. I know this has been a long and frustrating experience.

    At this point:

    • We still have active escalations open on our side
    • We are continuing to work with Simplii
    • There is no confirmed ETA

    If Simplii is telling you it’s a Quicken issue, the most helpful next step is to ask them to escalate internally with their online banking/aggregation team and reference ongoing CC-885 connectivity issues with Quicken. That feedback does matter and may help move things forward on their end.

    In the meantime, I can also share the feedback you’ve received from Simplii with our internal teams.

    Thank you!

    -Quicken Anja
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  • SpeedieDee
    SpeedieDee Quicken Mac Other Member ✭✭
    edited February 6

    I escalated this issue to Simplii’s parent company, CIBC, a month ago. According to their internal feedback, they currently only have four reported cases with this specific error code, so they don’t consider it a "widespread" problem yet.

    If you are seeing this error, please take two minutes to email: talktous@simplii.com to register a formal complaint. We need to increase the report volume so they’ll dedicate the resources to fix it. Please refer to "CC-885 error" so they know that we are all experiencing this same issue.

    Thanks, Darren

  • crank
    crank Quicken Windows Subscription Member ✭✭

    I have submitted an email to simplii to help escalate the situation and get more attention on it. Here is my email and their reply.

    Hello I and other Simplii users have noticed Simplii is no longer supported on Quicken. I have used both for years with no problems until recently. The error we are getting is cc-585 and we cannot update our transactions via online updating. I have contacted Quicken and they say it is something on Simpii's side. I would like to know if this issue is being addressed and any possible eta. Thank you.

    Their reply:

    Hi there, 

    Thank you for reaching out to the general inquiries mailbox. We apologize for any inconvenience this may have caused you.

    Please note that our Simplii Financial email team does not have access to personal or financial information and cannot schedule outbound calls.

    The ability to download transactions using Quicken is currently being reviewed by our Technology Team. At this time, we do not have an estimated resolution date.

    If you would like to escalate this issue further, please contact our live chat team for additional support.

    Thank you for your patience and understanding.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for continuing to share updates and for contacting Simplii directly.

    We want to provide some additional clarity based on the latest information available to us.

    At this time, we have not received a response from the financial institution through our service channels regarding the ongoing issues. Connectivity requires active participation and coordination between Quicken, our service provider, and the financial institution. When that coordination is not in place, it can significantly impact the ability to maintain or restore the connection.

    We understand Simplii has indicated internally that this is under review on their side. However, from our end, we have not yet received the engagement needed to move the escalation forward.

    If there are changes to the connection status or any confirmed updates regarding long-term support, we will communicate that here as soon as possible.

    We know this is frustrating, and we truly appreciate everyone who has taken the time to escalate the issue directly with the bank.

    Thank you!

    -Quicken Anja
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