Quicken Updates messed up PNC / Discover Card downloads

jbondi
jbondi Quicken Windows Other Member ✭✭
edited January 6 in Download, Add/Update Accounts (Windows)

About a month or so ago, Quicken installed an update in which my downloads cease to work. 2-3 weeks later, another update installed and the downloads were fixed…. I thought. Just recently my downloads are stuck in the Online Center with no way to import them to the register. Anyone else seeing this? Any fixes?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jbondi,

    Thank you for reaching out! To clarify, does the One Step Update Summary claim that the transactions downloaded, or is it acting like there were no new transactions?

    If you haven't already done so, a good starting point to troubleshoot this issue is following the steps in this article: https://www.quicken.com/support/quicken-says-there-are-transactions-accept-i-do-not-see-any/#section-windows-1

    I look forward to your reply!

    Quicken Kristina

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  • jbondi
    jbondi Quicken Windows Other Member ✭✭
    edited January 13

    This is where my downloads end up; in the Online Center. Unable to accept them into the register.

    Screenshot 2026-01-13 at 3.45.31 PM.png

    [Edited - Removed Partial Account Number]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    What happens when you try to accept them into your register? Do you see any error messages/codes? What do you see on the One Step Update Summary?

    I look forward to your response!

    Quicken Kristina

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  • jbondi
    jbondi Quicken Windows Other Member ✭✭
    edited January 25

    I can only "Compare" to register. No errors or codes. This is what I see in One Step Update Summary. Not sure why "zzz" is in front of my credit card.

    image.png Screenshot 2026-01-25 at 11.57.20 AM.png

    [Edited - Removed partial account number]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    The zzz in front of the name indicates that the connection option is either no longer active or soon to be retired. It is possible that's the reason your downloads aren't going into your register.

    To troubleshoot, please backup your file, deactivate the problem account, then go to Tools>Add Account and try connecting using the Discover Card connection option.

    Screenshot 2026-01-25 at 12.15.59 PM.png

    Once you get to the add/link screen in Quicken, make sure to carefully link your account to the existing nickname in Quicken.

    Link to Existing.png

    Please let me know how it goes!

    Quicken Kristina

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  • jbondi
    jbondi Quicken Windows Other Member ✭✭

    Thanks. Just went thru updating my Discover card, but my transactions are still not going into the register. Same with my 2 PNC accounts. There's got to be more to this. Thanks for your help.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since the previous troubleshooting steps did not resolve the issue, this may be a file-specific problem. To start troubleshooting for file issues, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    Quicken Kristina

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  • jbondi
    jbondi Quicken Windows Other Member ✭✭

    I followed your instructions for both my PNC and Discover accounts and the issue did not get corrected.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since the validate and repair didn't correct the issue, the next step is to try restoring a backup from before the problem started. Then, test if the issue happens in that newly restored file. If the issue is resolved in that file, then use it as your main file going forward. If the issue is not resolved, then return to your main file. For instructions on switching between Quicken files, please click here.

    Thank you!

    Quicken Kristina

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