why do I suddenly have a black line

acs2
acs2 Quicken Windows Subscription Member ✭✭✭
edited 10:52AM in Errors and Troubleshooting (Windows)

In opening my Quicken files this morning there's a black band across my user interface. I do not recall ever seeing it before. Does it mean anything?

image.png
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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited 10:39AM

    I'm not seeing same in my accounts. SO, does anything happen if you click, or right-click, in it?

    Did anything change if you close and re-open Q?

    You might also try clicking VIEW, and seeing if any of the options there changes things.

    Failing all else, you might try taking a backup and then Validating your Q data file. It's sometimes surprising how things in the data file, that aren't actually data, can impact the presentation in Q.

    [EDIT] After playing around a bit, I think that might be the TABS bar … but I don't know why it would be all black with no lettering in it. So, continue with the above suggestions [/EDIT]

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited 10:53AM

    Hello @acs2,

    Thank you for sharing what you are experiencing with us.

    In addition to what @NotACPA offered. I have seen this happen before, if/when Quicken doesn't get closed and/or is left open. When you drag your mouse across that section, do the colors come back?

    Please try going to File>Exit.

    file>exit.png

    Leave Quicken closed for a few seconds and then reopen it. Is the black line still there?

    Looking forward to your response!

    Quicken Alyssa

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