Simplii bank Canada-CC-885 error

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Comments

  • Turtlelady
    Turtlelady Quicken Mac Other Member ✭✭

    Soooo back to you Simplii tells me its not them,

    I wanted to follow up regarding your recent inquiry. I have received a response from our Technology team and would like to share their findings with you. Our team has confirmed that the logs for download transaction requests and the corresponding response payloads for viewing data/transactions are in accordance. In other words, there have been no changes on our end to how transactions are loaded, and they have ruled out any errors specific to your transactions.

     

    I understand that Quicken has advised you that the QFX files produced by Simplii Financial are not formatted or structured in a way that Quicken can import them. However, based on our review, there have been no changes or issues with the data from our side. This appears to be a Quicken software issue, and unfortunately, we are unable to address this on their behalf.

     

    We recommend reaching out to Quicken once again for further resolution. I hope this information has been helpful.

     

    Please confirm receipt of this email and if you have any further questions or require additional assistance, please let me know.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hi everyone,

    Thanks for continuing to share updates—including the response some of you have received from Simplii. I know this has been a long and frustrating experience.

    At this point:

    • We still have active escalations open on our side
    • We are continuing to work with Simplii
    • There is no confirmed ETA

    If Simplii is telling you it’s a Quicken issue, the most helpful next step is to ask them to escalate internally with their online banking/aggregation team and reference ongoing CC-885 connectivity issues with Quicken. That feedback does matter and may help move things forward on their end.

    In the meantime, I can also share the feedback you’ve received from Simplii with our internal teams.

    Thank you!

    -Quicken Anja
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  • SpeedieDee
    SpeedieDee Quicken Mac Other Member ✭✭
    edited 9:43AM

    I escalated this issue to Simplii’s parent company, CIBC, a month ago. According to their internal feedback, they currently only have four reported cases with this specific error code, so they don’t consider it a "widespread" problem yet.

    If you are seeing this error, please take two minutes to email: talktous@simplii.com to register a formal complaint. We need to increase the report volume so they’ll dedicate the resources to fix it. Please refer to "CC-885 error" so they know that we are all experiencing this same issue.

    Thanks, Darren

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