Bank of Hawaii downloads additional verification needed

Robhawaii
Robhawaii Quicken Mac Subscription Member ✭✭
edited February 6 in Errors and Troubleshooting (Mac)

When connecting to Bank of Hawaii I receive a message that additional verification is needed. The only option is to send a text message to a unknown number (only last 4 digits displayed). If I attempt to reconnect the account and enter my username and password the same message appears with what appears to be a dropdown menu of phone numbers, but the only choice is the same unknown number. My last succesful connection was 2/1/2026

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  • Robhawaii
    Robhawaii Quicken Mac Subscription Member ✭✭

    Issue has been resolved-I am able to now download transactions via Quicken Mac

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Robhawaii,

    Thank you for sharing that you encountered this issue and that it's now resolved! Was there anything you needed to do on your end to get it working again, or did the issue resolve on it's own?

    I look forward to your response!

    Quicken Kristina

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