One Step Update - The server is not responding correctly. Please try again later.

dccrens
dccrens Quicken Windows Subscription Member ✭✭✭
in Download, Add/Update Accounts (Windows)

When doing a one-step update or retrieving quotes, I am getting "One Step Update - The server is not responding correctly. Please try again later." This has been happening for two days.

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Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd suggest you do the following:

    • Close Quicken
    • Shutdown Windows and power down your PC/laptop
    • Power down and reboot your Internet router. Wait for it to fully restart (may take a few minutes)
    • Power up and reboot your computer
    • Wait for Windows to fully wake up and do what it usually does when starting. Give it 10 minutes or so
    • Start Quicken.
    • Go to Edit /Preferences / Quicken ID & Cloud Accounts
    • Click the "Sign in as a different user" link on the right side.
    • Sign out, then sign back in to your Quicken account using your existing Quicken ID.

    Now try to run another One Step Update.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dccrens,

    We haven't heard back from you in a while. Do you still need assistance?
    Were you able to give @UKR's suggestion a try?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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