ONGOING! 2/9/26 MyCardStatement FDP-102 (Multiple Financial Institutions)

Quicken Kristina · January 26

We are receiving reports that users are unable to connect to multiple connection options for www.mycardstatement.com due to an FDP-102 error. Below is a list of the financial institutions affected by this issue:

MyCardStatement - CTP-16101
NewBridge Bank - Credit Card
Northview Bank Credit Card
People's Trust & Svgs Bk CCard
TCM Bank - Credit Card - CTP-16104
Clean Water Action Credit Card
EZCardInfo.com
Heartland Bank Credit Card
MidSouth Bank LA - Credit Card

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!

(Ticket#:12192324/CTP-16101/16104)

Quicken Kristina · February 2

UPDATE 2/2/26

We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

We apologize for the inconvenience and appreciate your patience.

Quicken Kristina · 9:49AM

ONGOING 2/9/26

This issue remains ongoing, and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

ONGOING! 2/9/26 MyCardStatement FDP-102 (Multiple Financial Institutions)

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