CC-501 for multiple accounts this morning

Steven Fleckenstein
Steven Fleckenstein Member ✭✭✭
edited February 10 in Errors and Troubleshooting (Windows)

CC-501 for credits cards: Discover, Exxon, Chase, Citi, Visa, MasterCard, and Fidelity Investments.

A few updates worked correctly: TD Bank, Wells Fargo, Discover Bank, PayPal.

Tried it 3 times with the same failures.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 10

    Hello @Steven Fleckenstein,

    Thanks for reporting this and for listing which accounts were affected—that’s very helpful.

    A CC-501 (sometimes shown as “It’s not your fault”) generally means Quicken is temporarily blocked from connecting to the financial institution, and this is most often caused by an issue on the bank’s side rather than anything in your file or setup.

    Since you’re seeing this across multiple credit card providers at the same time, it does point to a broader, temporary connectivity disruption rather than individual account problems.

    What to do next:

    • Please wait about 24 hours, then try updating again.
    • If the CC-501 error is still occurring after that, the next step would be to contact Quicken Support, as they may need to review your log files to help identify and escalate the issue if needed.

    You can also review the full details and guidance in this support article.

    Thanks again for bringing this to our attention!

    -Quicken Anja
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  • Steven Fleckenstein
    Steven Fleckenstein Member ✭✭✭

    I asked Google Gemini AI how to fix the CC-501 problem. It suggested that I sign out of Quicken desktop using the "sign on as a different user" but then sign on using my normal userid and password. This corrected the cc-501 problem (at least for today).

  • Quicken Anja
    Quicken Anja Moderator mod

    @Steven Fleckenstein Thank you for coming back to share what worked for you—we really appreciate that!

    Signing out via Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user, then signing back in with your same credentials, can sometimes refresh your Quicken ID session and reset connection tokens. In certain cases, that can resolve CC-501 errors, especially if they’re related to a temporary authentication or session issue.

    I’m glad to hear that resolved it for you. If the issue returns, please contact Quicken Support directly so they can review your logs and further investigate.

    Thanks again for sharing your experience—it may help others in the meantime.

    -Quicken Anja
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