Unable to download transactions from Fidelity Investments [Edited]

es114 · February 12

Away for three weeks. Quicken was working almost fine. Now none of my Fidelity accounts will download.

es114 · February 12

Sorry title is incorrect. Should be Fidelity files.

Quicken Laura · February 12

Thank you for reaching out. We’re glad to help you with the issue you’re experiencing when downloading transactions from Fidelity.

To help us understand the issue, please let us know if you’re seeing any error messages when updating your accounts. If so, sharing the exact message or code will be very helpful.

In the meantime, here are a couple of troubleshooting steps that often resolve download issues:

1. Sign out and sign back into Quicken

Go to Edit > Preferences > Quicken ID & Cloud Accounts
Click Sign in as a different user
Type yes to confirm
Sign back in using your Quicken ID

After signing back in, try updating your Fidelity accounts again.

2. If the issue persists, deactivate and reactivate the account

Deactivate account:

1. Select the Tools menu and select Account List....
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message confirming if you want to disable this service.
6. Click OK to the confirmation message
Revoke Quicken’s third-party access from your Fidelity Investments account on their website.

Reactivate account:

Go to Tools > Add Account.
Select the bank for the deactivated account(s). If prompted, select the connection method.
Enter your credentials and click Connect.
When the list of located accounts appears, choose LINK next to each account you want to reactivate.
Click Next then Done on the last prompt.

These steps refresh your connection and often clear up download problems.

I’ll be waiting for your response so we can continue working on this with you.

NotACPA · February 12

@es114 When you do TOOLS, Account List … what shows in the "Transaction Download" column across from your Fidelity account(s)? Also, the "Last Download" and "Financial Institution" columns?

es114 · February 13

I reset many accounts including fidelity. Much too time consuming after many hours originally adapting to EWC+. Fidelity has many additional errors now that will take additional hours to reconcile.

Quicken Laura · February 13

Hi @es114,

We’re sorry for the inconvenience you’re experiencing after resetting your accounts.

If you’re now having trouble reconciling, we recommend first checking that all transactions downloaded correctly, missing or duplicated entries can easily cause discrepancies.

If everything looks correct but the account is still significantly off, adding the accounts as new can help Quicken pull in accurate balances and start fresh. (Please make sure to create a backup before doing this.)

You can also reach out Quicken Support, as they can quickly review your file with you and help identify any remaining discrepancies that need adjustment.

If you need anything else, we’re here to help!

es114 · February 14

And once again this morning Quicken won't download any accounts from Fidelity.

Quicken Laura · February 16

Hi @es114,

I am sorry to hear that your Fidelity accounts are once again failing to download transactions.

Are you receiving any error messages when updating your accounts?
If you are receiving an error, please let us know what the error is and report it via
Help > Report a problem.

Please also let us know if all your accounts have been affected, or only certain accounts, and the type of accounts that have been affected (brokerage, retirement, etc).

I look forward to your response.

NotACPA · February 16

https://community.quicken.com/discussion/comment/20537803#Comment_20537803

I had several transactions at Fidelity that posted on 2/13 and downloaded on 2/14. 1st date shown is when I executed the txn, 2nd is "Downloaded Posting Date".

Mary T · February 16

As of this morning, it appears I'm no longer getting CvrSht transactions. They downloaded as the actual type of transaction, but it still said "unidentified security." All were dupes I deleted. Before I could download I had to reauthorize all my accounts since I restored many times since the 10th.

My balances seem to be OK, but I don't look forward to downloading again tomorrow. I have backed up the file today as it was corrected.

This is a major problem to those of us who heavily rely on Quicken - and I've been using it since the early DOS days. I haven't seen it ever be this bad.

es114 · February 16

There were never any error messages. Quicken could not download any accounts. First time this happened I had to reset all accounts. Then it happened again and reset all accounts again. Had to clean up erroneous data from Fidelity that took hours. Am whole again. But very frustrated and disappointed.

Quicken Laura · February 16

Hi @es114 & @Mary T,

I'm sorry the previous steps didn't work for you, and thank you for letting us know you are not seeing any error messages.

To be 100% sure whether it is a connection or file error, you could try creating a new file and adding your Fidelity accounts by following these steps:

Create New File

File.
New Quicken File.
Click OK.
In the File name field, enter the name of the new file, then click Save.

Add account

Select Tools > Add Account
Select the bank for the deactivated account(s). If prompted, select the connection method.
Enter your credentials and click Connect.
Quicken will add your account to the new file.

Once your accounts are connected, check whether they show your updated transactions and correct balances. If everything looks good in the new file, you can continue working with it.

Thank you for sharing your information with us @Mary T. The issue with transactions being downloaded as “unidentified security” is known, and our escalation team is already working on it. You can also refer to this alert for further updates on the case.

https://community.quicken.com/discussion/7966125/ongoing-9-29-25-fidelity-investments-401-k-unidentified-security-during-cutover

If you have more questions, please let me know!

es114 · February 17

this will not work for me. I don’t want to lose legacy data.

Quicken Laura · February 17

Hi @es114,

I completely understand your concern about not wanting to lose your historical data; that’s absolutely valid.

Creating a new file was suggested as a troubleshooting step only, but it’s not required if you prefer not to proceed that way. As an alternative, you may consider restoring a backup from before the issue began and then updating the affected accounts again.

We’ve also checked on our end, and everything appears to be properly connected with no errors detected, so your accounts should be syncing correctly.

If the issue persists, I recommend contacting Customer Support so they can work with you directly to review and correct any discrepancies and help ensure your balances are accurate.

Please feel free to reach out if you have any further questions or need additional assistance.

es114 · February 17

I fear I have a corrupted file. So I ran a test file for fidelity which’s appears to be accurate. Not sure if I can trust the legacy data in the original file.

is there a way to restore historical data without copying and pasting individual transactions? What I’m interested in is loading quarterly historical data from Fidelity in the aggregate, not even by account.

Quicken Laura · February 18

Hi @es114,

At this time, there isn’t a way to move only a specific date range of investment transactions from one Quicken file to another without running into errors.

If you restored a backup from before the issue began and suspect the file may be corrupted, I recommend validating the data file. This clears errors and helps to fix possible file corruption.

Go to "File"
Click on "Validate and repair file"
Select "Validate file"
Click "ok"
Review Log: Once completed, a log file (validate.txt) will open in Notepad. Review it for any unrecoverable transactions that may require manual correction.

If you still want to make sure you create a clean copy of the file up to a specific date, you can try the following (this process affects all accounts and you may need to adjust some balances.).

Step 1: Start the copy process

Go to File > Copy or Backup File.
In the Backup or Copy File window, under Advanced Options, select Create a copy or template.
Press down Ctrl + shift
While you are still holding Ctrl + Shift, click Next.
Click Yes.

Step 2: Choose what to include in the copy

Set the Include transactions From and To dates to control which transactions are included.
You can also choose to include:
- Uncleared transactions (e.g., unpaid invoices – available in Business & Personal editions)
- Investment transactions (not available in Quicken Starter)
- Attachments (documents linked to transactions, such as receipts)

Step 3: Nave and save the cpied file

Under Where would you like to put the new file?:

Choose a name and location for the copied file.
Use the Browse button if needed to change folders.

Do not include the .QDF extension in the name—Quicken adds it automatically.
Avoid using any of the following characters: * ? < > | " : \ /

When you're ready, click Save Copy.

Step 4: Update accounts

Open the copy file and make sure it shows the right balance.
Reactivate all accounts with the steps mentioned in the previous post.

Please let me know how it goes!

Quicken Laura · February 18

Hi @es114,

At this time, there isn’t a way to move only a specific date range of investment transactions from one Quicken file to another without running into errors.

If you restored a backup from before the issue began and suspect the file may be corrupted, I recommend validating the data file. This clears errors and helps to fix possible file corruption.

Go to "File"
Click on "Validate and repair file"
Select "Validate file"
Click "ok"
Review Log: Once completed, a log file (validate.txt) will open in Notepad. Review it for any unrecoverable transactions that may require manual correction.

If you still want to make sure you create a clean copy of the file up to a specific date, you can try the following (this process affects all accounts and you may need to adjust some balances.).

Step 1: Start the copy process
1. Go to File > Copy or Backup File.
2. In the Backup or Copy File window, under Advanced Options, select Create a copy or template.
3. Press down Ctrl + shift
4. While you are still holding Ctrl + Shift, click Next.

Click Yes.

Step 2: Choose what to include in the copy

Set the Include transactions From and To dates to control which transactions are included.
You can also choose to include:
Uncleared transactions (e.g., unpaid invoices – available in Business & Personal editions)
Investment transactions (not available in Quicken Starter)
Attachments (documents linked to transactions, such as receipts)

Step 3: Nave and save the copied file
- Under Where would you like to put the new file?:
- Choose a name and location for the copied file.

Use the Browse button if needed to change folders.
Do not include the .QDF extension in the name—Quicken adds it automatically. Avoid using any of the following characters: * ? < > | " : \ /
When you're ready, click Save Copy.

Step 4: Update accounts

Open the copy file and make sure it shows the right balance.
Reactivate all accounts with the steps mentioned in the previous post.

Please let me know how it goes!

Unable to download transactions from Fidelity Investments [Edited]

Comments

1. Sign out and sign back into Quicken

2. If the issue persists, deactivate and reactivate the account

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