Mortgage Account Stopped Updating Transfer Amounts

dnjinor
dnjinor Quicken Windows Subscription Member
edited February 12 in Registers & Transactions (Windows)

I am seeking help with problem with an auto posting of a transfer to my mortgage account. I have been using Quicken for over 20 years and have not experienced this problem before.

I am using a PC with Windows 11 and a Quicken Subscription.

I setup a new mortgage account 3 1/2 year ago. I set it up to automatically record principal payments transferred from an existing money market account in Quicken on the first of every month via a scheduled transfer. The transfer also splits out interest and escrow amounts to their proper accounts. This transfer does not involve going online to get data from a financial institution. All has worked perfectly until 1/1/2025 when the transfer stopped posting in the mortgage account. The transfers still show properly in the money market account which I reconcile monthly. On the Mortgage Account Payment Details screen, the register shows the scheduled monthly entry every month up to the current month, 2/1/2026 including:

A. The transaction Date

B. The payee

c. The category account

d. A memo

HOWEVER,

e. The Decrease and Amount columns are blank starting on 1/1/2025 where prior to this date these columns are populated with the scheduled monthly transfer.

f. The Balance column remains the same each month after 12/1/2024 (the last complete posting) since the decrease and amount columns are blank.

It is almost like the mortgage account is stuck at 1/1/2025. I have done all I can think to refresh the transactions so they resume posting but have had no success.

When I try to manually populate the Mortgage Account Payment Details register by entering directly into the Decrease column, a popup tells me that I must "Go to the matching transfer" which I do and it takes me to the proper Split Transaction screen for the scheduled transfer from my money market account. All of the transfer values are correct so I hit the OK button but nothing updates on the Mortgage Account Payment Details register.

I would greatly appreciate any words of wisdom.

Thanks

Dave

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dnjinor,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Is the mortgage account set up with online connectivity, or is it a manual account with just the linked transfers from your money market account?
      • If it does have online connectivity, what is the name of the financial institution, and is anything else downloading into the mortgage account besides these scheduled transfers?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • Could you please provide the following screenshots (with any personal information redacted)?
      • The Money Market account register showing one of the affected transfer transactions (including the split details).
      • The Mortgage Account Payment Details register showing the same corresponding month where the Decrease and Amount fields are blank.
      • The Scheduled Transaction setup screen for this mortgage transfer.

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
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  • dnjinor
    dnjinor Quicken Windows Subscription Member

    RESOLVED.

    When preparing the information you requested, I found the error. I had somehow created a new category for the mortgage payment transfer thus the original category was not updating. Duh!

    Thanks for asking the right questions which steered me in the right direction!

This discussion has been closed.

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