Crash starting QW 27.1.66.11

earlem
earlem Quicken Windows Subscription Member ✭✭
edited 8:12AM in Installing and Updating (Windows)

Application: qw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at DynamicClass.SetuserId(System.Object, System.Object)
at Newtonsoft.Json.Serialization.DynamicValueProvider.SetValue(System.Object, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.SetPropertyValue(Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.JsonConverter, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.JsonReader, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(System.Object, Newtonsoft.Json.JsonReader, Newtonsoft.Json.Serialization.JsonObjectContract, Newtonsoft.Json.Serialization.JsonProperty, System.String)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(Newtonsoft.Json.JsonReader, System.Type, Newtonsoft.Json.Serialization.JsonContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(Newtonsoft.Json.JsonReader, System.Type, Newtonsoft.Json.Serialization.JsonContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(Newtonsoft.Json.JsonReader, System.Type, Boolean)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(Newtonsoft.Json.JsonReader, System.Type)
at Newtonsoft.Json.JsonConvert.DeserializeObject(System.String, System.Type, Newtonsoft.Json.JsonSerializerSettings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String, Newtonsoft.Json.JsonSerializerSettings)
at Quicken.Services.SubscriptionInfo.QuickenReceipt.DecodeAndVerify(Byte[])
at Quicken.Services.SubscriptionInfo.SubscriptionClientService.ExportProductInformationSubscrRequestOffline()
at QuickenWindow.ViewModels.MainViewModel.OnSubscriptionOfflineInfoRequest(System.Object, Quicken.Interface.App.SubscriptionInfoArgs)
at QuickenInteropNS.CQWAppManager.raise_SubscriptionOfflineInfo(System.Object, Quicken.Interface.App.SubscriptionInfoArgs)
at QuickenWindow.Helpers.QWAppManagerWrapper.GetSubscriptionInfo()
at Quicken.Services.Mixpanel.MixpanelHelper.InitializeSubscriptionInfo()
at Quicken.Services.Mixpanel.MixpanelHelper.InitCommonData()
at QWClientUploader.BehaviorTracker.TrackBehavior(System.Object, System.String, Quicken.Interface.App.enumEventGroup, Boolean)
at QuickenWindow.ViewModels.MainViewModel.MainViewModel_InstrumentationChange(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQWAppManager.raise_InstrumentationChange(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQWAppManager.handleInstrumentation(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQMainManager.raise_InstrumentationEvent(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQMainManager.FireInstrumentationEvent(Int32, SByte*)
at <Module>.QMainEvents.StartInstrumentation(Int32, SByte*)
at <Module>._WinMainCRTStartup()

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Comments

  • earlem
    earlem Quicken Windows Subscription Member ✭✭

    Same problem starting with shift/ctrl keys held to prevent loading of last file.

    All of the latest Windows were installed on Windows 11

  • earlem
    earlem Quicken Windows Subscription Member ✭✭

    Reinstallation of the various versions of the Net frameworks appears to have fixed this problem.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @earlem,

    Thank you for coming back to share the update—I’m glad to hear that reinstalling the .NET frameworks resolved the issue for you.

    Additionally, crash-related issues were addressed in the latest R66.12 release. If you haven’t already done so, we recommend updating via Help > Check for Updates to ensure you’re running the most current version available.

    image.png

    We appreciate you sharing what worked—that may be helpful to others who encounter similar behavior.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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