Income reminder doesn't match paycheck

vgburke85
vgburke85 Quicken Windows Subscription Member ✭✭
edited January 26 in Errors and Troubleshooting (Windows)

Today I opened Quicken and noticed it's displaying the wrong amount for the income reminder for my next paycheck on 1/29. It says $951.12, but the correct amount it should be displaying is $1007.84. Why did it change, and how do I fix it? I have included screenshots from the bill reminder and the paycheck.

image.png image.png
Tagged:

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @vgburke85,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • Do you track just the net pay in your Quicken, or is the transaction a split transaction that details the gross pay and all the taxes/contributions?
    • If it is a split transaction, is the information detailed in the split correct?
    • Does viewing the split transaction cause the net pay to correct itself or does it still reflect incorrectly?
    • Is your Quicken file synced to Mobile & Web?
      • You can check this by navigating to Edit>Preferences>Mobile & Web. The slider will indicate whether Sync is on or off. Mobile and Web sample.png

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @vgburke85,

    I haven't seen a response from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • vgburke85
    vgburke85 Quicken Windows Subscription Member ✭✭

    I track the whole paycheck (gross pay, taxes, etc.).

  • vgburke85
    vgburke85 Quicken Windows Subscription Member ✭✭

    @Quicken Kristina I track the whole paycheck. Everything looks correct in the paycheck window.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To help troubleshoot, please answer these questions:

    • Does viewing the split transaction cause the net pay to correct itself, or does it still reflect incorrectly?
    • Is your Quicken file synced to Mobile & Web?
      • You can check this by navigating to Edit>Preferences>Mobile & Web. The slider will indicate whether Sync is on or off. Mobile and Web sample.png

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • vgburke85
    vgburke85 Quicken Windows Subscription Member ✭✭

    @Quicken Kristina yes my quicken file is synced to mobile and web. The income reminder and the net pay on the paycheck do not match. When I open Quicken now, the income reminder says $0. The paycheck has the correct amount.

    Here's the income reminder

    image.png

    And the paycheck net pay

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To clarify, when you say the paycheck net pay is correct, but the reminder is wrong, where are you looking at the paycheck net pay? For example, are you looking at a posted transaction in your register? Is the reminder showing $0 until you open it to view the details?

    If you manually correct the reminder, does it change again? If it does, is there anything which seems to trigger it, such as running One Step Update or syncing to the cloud?

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories