Mr. Cooper - Now Rocket Mortgage

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello Everyone,

    Thank you to @ocazted & @rodney1259 for sharing that your Rocket Mortgage connections are now working —it’s really helpful for others following this thread to know that the new workflow is successfully connecting for some users. We appreciate you taking the time to report back!

    @Tim A & @Mitch104—I’ve checked your accounts internally, and it appears that your most recent connection attempts show as successful on our side. Could you confirm if you are still seeing issues on your end?

    Please keep in mind that the Community Alert for Rocket Mortgage/Mr. Cooper is still considered active and ongoing. While some users are now successfully connecting, the alert remains open because others may still experience connection challenges depending on timing, account type, or backend factors at the financial institution.

    Thank you all for your patience and for continuing to share your experiences!

    -Quicken Anja
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  • Jon Z
    Jon Z Quicken Windows Subscription Member

    I get the same thing…. It authorizes the connection but then login failure.

  • mk0
    mk0 Quicken Mac Subscription Member ✭✭

    Thanks rodney1259  for the tip, I just removed the Mr. Cooper Connection and started fresh with the new Rocket Mortgage credentials I setup a month or so ago. Worked without issue. All looks good now.

  • harkeyed
    harkeyed Quicken Windows Subscription Member
    edited February 26

    I got the account added but I have no online service and the mortgage shows a zero balance??

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @harkeyed,

    Thank you for letting us know you're seeing this issue. The issue has been forwarded to our teams for further investigation and resolution. To assist with the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    Please let me know once the problem report is submitted, so I can add you to the ticket.

    Thank you!

    (CTP-14708)

    Quicken Kristina

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