FDP-101 when trying to add Nordstrom account (QMac)

System
System Member admin

This discussion was created from comments split from:

Was there ever a resolution to Nordstrom Card?

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Comments

  • zwheeloc
    zwheeloc Member ✭✭✭

    Using Quicken for Macintosh, trying to add Nordstrom (which is the popular choice) I get the error (redacted some personal info):

    $app_build_number: 804.59835.100
    $app_version_string: 8.4.2
    $model: MacBookPro16,1
    $os_version: 26.2
    $screen_height: 1440
    $screen_width: 2560
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: DA84F1B3-394A-479E-A7C5-1500D5184DCD
    cloudStatus: 32
    current_appearance: light
    current_version_crash_count: 0
    dataset_creation_date: 2025-12-28 16:14:43 +0000
    dataset_id: 518602676020170496
    dataset_platform: QMAC
    date (EST): 2026-02-14 17:05:51
    date (GMT): 2026-02-14 22:05:51
    date (PST): 2026-02-14 14:05:51
    desktopFileGuid: DA84F1B3-394A-479E-A7C5-1500D5184DCD
    document_qcs_id: 31900015475478528
    documentDisplayName: xxxxxxxxx.quicken
    documentUserId: 31900015475478528
    documentUserName: xxxxxx@mac.com
    early_access: 1
    executable_architecture: 16777223
    installation_id: 1EEC1E32-0BF9-4E9C-9DFC-C61667D52EFB
    is_executable_architecture_intel: 1
    last30days_crash_count: 0
    last48hours_crash_count: 0
    launch_id: E437FD73-DBFF-4F9B-98E6-EFE8D6291D35
    localTimeZone: America/New_York (EST)
    mp_device_model: MacBookPro16,1
    rawAggregatorPref: fdp
    receiptUserId: 31900015475478528
    receiptUserName: xxxxxxxx@Mac .com
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: light
    systemTimeZone: America/New_York (EST)
    tier: Starter
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY

    errors count: 1

    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (MFA response problem)

    BID: 12139

    FI name: Nordstrom Card Account

    request:
    {
    "mfaResponses" : [
    {
    "key" : "sH75Nd1w1hmOfgG4HBNwPFyBuTnFX6z8U2V8i2AhEoE=",
    "response" : "260596"
    }
    ]
    }

    response:
    {
    "status" : "AGGREGATION_IN_PROGRESS",
    "institutionLoginId" : "525595642669056512",
    "isProcessing" : true
    }

    pollResponse:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-101",
    "aggStatus" : "CP_SCRIPT_ERROR",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Could not Execute '@.scraper.scrapediv' at Position(file=acquire.isl, line=169, column=31, endLine=169, endColumn=73).\nCould not Execute '@.this.getfieldvalue' at Position(file=lib/common_files_library/scraper.isl, line=40, column=20, endLine=40, endColumn=93).\nCould not Execute '@.this.getfieldvaluebasedonpath' at Position(file=lib/common_files_library/scraper.isl, line=308, column=18, endLine=308, endColumn=89).\nCould not Execute '@.this.getfieldvaluefrompage' at Position(file=lib/common_files_library/scraper.isl, line=427, column=15, endLine=427, endColumn=66).\nCould not Execute '@.hb.element'. Error='PlaywrightException: Error {\n message='Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n name='Error\n stack='Error: Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n at CRExecutionContext.evaluateWithArguments (/app/tmp/playwright-java-5817315484070224773/package/lib/server/chromium/crExecutionContext.js:92:33)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async evaluateExpression (/app/tmp/playwright-java-5817315484070224773/package/lib/server/javascript.js:241:12)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:635:22\n at async Frame.retryWithProgressAndTimeouts (/app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:923:24)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:621:14\n at async ProgressController.run (/app/tmp/playwright-java-5817315484070224773/package/lib/server/progress.js:82:22)\n at async FrameDispatcher.waitForSelector (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/frameDispatcher.js:106:85)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async FrameDispatcher._handleCommand (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/dispatcher.js:96:14)\n}\nCall log:\n- waiting for locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]")\n' at Position(file=lib/common_files_library/scraper.isl, line=456, column=18, endLine=456, endColumn=43)."
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "525595642669056512",
    "isProcessing" : false
    }

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @zwheeloc,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket # 11376942/CTP-11417)

    Quicken Kristina

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