"account updated with errors"

Berylsbissell
Berylsbissell Quicken Windows Subscription Member ✭✭
edited February 15 in Download, Add/Update Accounts (Mac)

I cannot resolve this issue. What good is that message without access to support? I have Quicken Classic Premier (Quicken on the Mac ), but have never successfully received support. I have been with you for over 20 years!!

[Edited-Readability]

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  • Berylsbissell
    Berylsbissell Quicken Windows Subscription Member ✭✭
    edited February 15

    I use Quicken Classic Premier for the Mac. Need help resolving "account updated with Errors." have no idea where to find help. I cannot afford to spend hours trying to figure your support system out. I have used Quicken for over 20 years and have never found it so difficult to work with.

    [Edited-Readability]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Berylsbissell,

    Thank you for sharing your experience.

    After reviewing your connections internally, I am not seeing any errors on our end. I have some follow-up questions for you.

    • What error are you seeing?
      • Is there a specific error code that comes up?
    • How long have you been having this issue?
    • Which financial institution(s) are affected by this error?

    Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    If you want to contact Quicken Support directly, the phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available at the same times, seven days a week.

    Looking forward to your response!

    Quicken Alyssa

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  • Berylsbissell
    Berylsbissell Quicken Windows Subscription Member ✭✭

    It happened suddenly today when quicken failed to update most of my accounts with banks. US Bank updated correctly but Schwab, Grand Marais State Bank, North Shore Federal credit Union and various credit cards did not.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Berylsbissell,

    Thank you for providing additional information.

    After checking your connections internally, I am not seeing any issues.

    Did you decide to reach out to our support team for assistance with this? Are you still having this issue? Can you tell me exactly what you're seeing on your end? Are you seeing any errors?

    The more information you can provide, the better.

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Berylsbissell,

    Just checking in, we haven't heard back from you in a while.

    Do you still need assistance?

    Thank you!

    Quicken Alyssa

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