Mortgage Account Stopped Updating Transfer Amounts

dnjinor
dnjinor Quicken Windows Subscription Member
edited February 12 in Registers & Transactions (Windows)

I am seeking help with problem with an auto posting of a transfer to my mortgage account. I have been using Quicken for over 20 years and have not experienced this problem before.

I am using a PC with Windows 11 and a Quicken Subscription.

I setup a new mortgage account 3 1/2 year ago. I set it up to automatically record principal payments transferred from an existing money market account in Quicken on the first of every month via a scheduled transfer. The transfer also splits out interest and escrow amounts to their proper accounts. This transfer does not involve going online to get data from a financial institution. All has worked perfectly until 1/1/2025 when the transfer stopped posting in the mortgage account. The transfers still show properly in the money market account which I reconcile monthly. On the Mortgage Account Payment Details screen, the register shows the scheduled monthly entry every month up to the current month, 2/1/2026 including:

A. The transaction Date

B. The payee

c. The category account

d. A memo

HOWEVER,

e. The Decrease and Amount columns are blank starting on 1/1/2025 where prior to this date these columns are populated with the scheduled monthly transfer.

f. The Balance column remains the same each month after 12/1/2024 (the last complete posting) since the decrease and amount columns are blank.

It is almost like the mortgage account is stuck at 1/1/2025. I have done all I can think to refresh the transactions so they resume posting but have had no success.

When I try to manually populate the Mortgage Account Payment Details register by entering directly into the Decrease column, a popup tells me that I must "Go to the matching transfer" which I do and it takes me to the proper Split Transaction screen for the scheduled transfer from my money market account. All of the transfer values are correct so I hit the OK button but nothing updates on the Mortgage Account Payment Details register.

I would greatly appreciate any words of wisdom.

Thanks

Dave

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dnjinor,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Is the mortgage account set up with online connectivity, or is it a manual account with just the linked transfers from your money market account?
      • If it does have online connectivity, what is the name of the financial institution, and is anything else downloading into the mortgage account besides these scheduled transfers?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • Could you please provide the following screenshots (with any personal information redacted)?
      • The Money Market account register showing one of the affected transfer transactions (including the split details).
      • The Mortgage Account Payment Details register showing the same corresponding month where the Decrease and Amount fields are blank.
      • The Scheduled Transaction setup screen for this mortgage transfer.

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
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  • dnjinor
    dnjinor Quicken Windows Subscription Member

    RESOLVED.

    When preparing the information you requested, I found the error. I had somehow created a new category for the mortgage payment transfer thus the original category was not updating. Duh!

    Thanks for asking the right questions which steered me in the right direction!

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