Cash Proceeds from a sale not being registered in the accounts cash balance

Steven Beckett
Steven Beckett Member ✭✭✭
in Registers & Transactions (Windows)

Using Quicken Classic v R65.29; build 27.1.65.29 on windows 11 home.

I am recording a sale of a holding in an investment account with complete tracking checked.

The sale of the shares are recorded but the cash proceeds do not appear in the account's cash balance.

Has anyone else experienced this issue?

Answers

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Check the account to see if there is a Placeholder for the affected security with a later date than the sale. If so, see this discussion

    https://community.quicken.com/discussion/7970713/struggling-to-get-brokerage-account-added-placeholder-discrepancies

    Please let us know what you find.

    QWin Premier subscription
  • Steven Beckett
    Steven Beckett Member ✭✭✭

    Thanks for the advice, I had already checked for placeholders; there were none, but your comment led me to do a couple of steps that eventually traced the problem.

    i deleted the sale transaction and then ran file verification and repair utilities.

    I reentered the transaction after the run and had the same behavior.

    I then looked at the security in question and found a adjusting entry in the security record that did not appear in the investment account. The effect of the adjusting entry was to remove all the shares held in that security; meanwhile the investment account still reported a full holding of those shares. I ran reconcile shares for the account and it reported that in Quicken there was still a full complement of shares while the broker reported zero.

    So, I deleted the adjusting entry in the security record; re-entered the sale and found that now the sale proceeds were properly recorded.

    Happy that I was able to correct the problem, but curious as to how this could occur.

    Thanks.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    An "adjusting entry" is another name for a placeholder … which acts exactly as you describe your issue.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Steven Beckett
    Steven Beckett Member ✭✭✭

    Ok; but how is it that after the adjusting entry entered into the security record reduced the holding to zero the investment account still reported a full holding of the same stock?

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