Quicken will not connect to bank on one account but will connect on other

TCTIETJE
TCTIETJE Quicken Windows Subscription Member ✭✭
edited February 20 in Errors and Troubleshooting (Windows)

I have several accounts at the same bank but under different log in criterial. Quicken will connect with some but not the other. I have double checked and can log in through the main site with the password, but not through quicken.

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @TCTIETJE,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • What is the name of the bank in question?
    • Was the account you're currently not able to connect, ever successfully connected in the past?
    • What is the account type of the account that's not able to connect?
    • Do you receive any specific error message(s)/code(s) while trying to connect this account, or does the account simply not populate?
    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • When did this issue first start occurring?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories