"Adjusting transactions" out of nowhere on Discover bank accounts

EmKay
EmKay Quicken Windows Subscription Member ✭✭✭✭
edited February 20 in Download, Add/Update Accounts (Windows)

I can only guess that these appeared, somehow, as a result of the changes to Discover Bank connect methods, but I suddenly have transactions that I did not enter, with a payee of "Adjusting Transaction" and a memo of "Adjustment to offset newly-downloaded items before this date", mostly dated years ago, the day before the opening balance on my Discover (at least) CD accounts.

They are making my balance incorrect. Yes, I can void or delete them - but why were they inserted? They didn't appear in the "downloaded transactions" pane - they were put into the register.

Anyone else get these?

Quicken Classic Premier R65.29

Quicken Classic Premier (Windows) R65.29 Build 27.1.65.29

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @EmKay,

    Thank you for letting us know you're seeing this. To help troubleshoot, please provide more information:

    1. Did this happen when you reauthorized your Discover accounts?
    2. Was this a one-time occurrence?
      1. If not, what triggers this behavior?

    I look forward to your reply!

    Quicken Kristina

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  • cyberphile
    cyberphile Member ✭✭✭✭

    I think the OP may be referring to a change in R66.11:

    Sync and Connectivity

    • IMPROVED During account connection migration, Quicken now adds an adjustment transaction instead of changing the Opening Balance transaction.
  • EmKay
    EmKay Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Kristina It happened sometime after I reauthorized, but I don't know when - they're at the top of the register so I didn't see them until I reconciled today. I have voided them but noted the amounts - I don't yet know if they'll reappear, but I doubt it.

    @Cyberphile (don't know why it's not tagging you!) - I'm on R65.29 (I need to update my signature line) so it's not from a change in R66.11.

    Quicken Classic Premier (Windows) R65.29 Build 27.1.65.29

  • AlfredBones
    AlfredBones Quicken Windows Subscription Member

    I see the same thing. It is taking my balance as of the date I reauthorized Discover and assuming that was the opening balance 20 years ago. On top of it, that transaction can't be modified/deleted, so my balances are all skewed. Hoping for a fix soon!

  • EmKay
    EmKay Quicken Windows Subscription Member ✭✭✭✭

    @AlfredBones I was able to edit and void the transaction (didn't want to delete it in case it turned out to be important, for some reason).

    Quicken Classic Premier (Windows) R65.29 Build 27.1.65.29

  • Thinker5
    Thinker5 Quicken Windows Subscription Member

    I just noticed I also have adjusting entries in three Discover savings accounts. Frustrating, as it has thrown off the balance by the amount of the entry, same as @EmKay above. However…I also have a fourth Discover account in my husband's name and his account has NOT received an "Adjusting Transaction". The plot thickens.

    Quicken, is there a plan to resolve this issue? Or should I just edit and void the transactions like others have done?

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